Fishnet Media Agency Producer Portsmouth, NH · Full time

We’re looking for a full-time Agency Producer with a passion for communication and relationship building.

Description

The ideal candidate must take pride in providing ongoing management of numerous client relationships and projects. Key responsibilities include project planning, proposal development, client communication, process documentation, and quality assurance. If that sounds like you, and you’re looking for an opportunity with a fast-growing digital marketing agency that will expose you to a robust, diverse client base, let’s talk.


Responsibilities

  • Sending deliverables to the appropriate contacts within each client for review
  • Soliciting and documenting client feedback
  • Communicating questions and concerns from the internal team to client to ensure ongoing alignment
  • Scheduling client calls and meetings to review deliverables tied to defined milestones
  • Managing the ongoing health of our client partnerships
  • Creating and overseeing client billing
  • Reviewing team allocation and assignment to ensure alignment of client expectations
  • Prioritizing daily resource assignments with our agency Production Manager to meet delivery milestones
  • Identifying key performance indicators to measure performance against client goals
  • Listening carefully to existing client needs to identify opportunities
  • Accurately documenting project requirements
  • Presenting agency capabilities and core service offering to existing client-base
  • Developing project estimates and renewal agreements for existing accounts
  • Supporting customer retention and the development of new business


Qualifications

  • 5-7 years experience (minimum) in a client services capacity (account or project management) at a digitally-focused agency
  • Excellent people skills and comfortable working with a variety of personalities in a fast paced environment
  • Proven written, verbal and communication skills, whether it be for an internal or client-facing engagement
  • Demonstrated expertise in building and nurturing healthy client relationships
  • Proficient in Google Workspace and project management applications (Teamwork expertise is a big plus)
  • Effective time-management skills, the ability to handle multiple projects with multiple clients daily, and the flexibility to adapt quickly to changes
  • Bachelor’s Degree


Fishnet offers a supportive, fun atmosphere of friendly creatives in downtown Portsmouth. We’re surrounded by coffee places, so staying awake is never an issue, which is great because we have a lot going on. We’re looking for someone to hit the ground running in support of the multiple digital marketing engagements we’re deploying for our clients/partners. If you’re a friendly, driven, creative people-person, and this job description sounds perfect for you, we’d love to hear from you.