FirstLight Home Care of Montclair Intake & Outreach Specialist Chino, CA · Part time

Apply for Intake & Outreach Specialist

At FirstLight Home Care, we’re more than caregivers - we’re connectors. Our mission is simple yet powerful: helping people have their best day, every day. We connect families with the resources, support, and compassionate care they need.

Locally owned and operated in Montclair and serving our neighboring communities of Chino, Pomona, and Ontario, we provide dependable companion and personal care that empowers seniors, veterans, and recovering adults to live comfortably, safely, and independently in the place they love most: home.

Backed by the standards of a trusted national network, our agency is founded on a caregiver-first philosophy. We believe the only way to provide extraordinary service to our clients is to provide extraordinary support to our team through competitive pay, responsive local leadership, transparent communication, and genuine professional respect. Whether helping a senior safely maintain their daily routine or guiding a family through a complex care transition, our team works together with empathy, integrity, and purpose to bring peace of mind to our entire community.

Compensation & Perks Snapshot:

• Guaranteed Base Pay: $22.00 – $25.00/hr
• Total Earning Potential: $30.00 – $38.00/hr (Base + Milestone Bonuses)
• Performance Bonuses: $75 per completed in-home assessment + $150 per admitted client
• Additional Perks: Paid mileage (IRS rate) and a monthly mobile device stipend

About FirstLight Home Care of Montclair

At FirstLight Home Care (FLHC) of Montclair, we are dedicated to providing compassionate, person-first non-medical companion care, personal support, and memory care to seniors, veterans, or adults recovering from illness or injury. Our mission is centered on a genuine Culture of Care - valuing our team members as much as the families we serve.

We are seeking a warm, organized, and community-minded Intake & Outreach Specialist to help guide local families through the care transition process and build meaningful relationships across our local healthcare network.

Position Overview

As our Intake & Outreach Specialist, you will serve as the first voice of empathy and guidance for seniors and families seeking home care support. You will be on the field a majority of the time, balancing between connecting with inquiring families (discovering their care needs and conducting in-home assessments) and representing FLHC of Montclair at local community events and facilities across Chino, Montclair, Pomona, and Ontario:

• Primary Focus (70%): Handling client inquiries, conducting in-home safety assessments, signing service agreements, and collecting initial deposits.
• Secondary Focus (30%): Connecting with local community groups, senior centers, and families.

This position starts at 15 to 20 hours a week, with a clear path to transition into a full-time Client Care Coordinator role as our client care base grows.

Key Responsibilities

• Family Intake & Consultation: Answer incoming phone and in-person inquiries with warmth, active listening, and empathy. Discover the family’s daily care challenges and explain our personalized care solutions.
• In-Home Assessments & Service Planning: Conduct face-to-face home safety and functional assessments for prospective clients. Build thoughtful, individualized non-medical service plans tailored to the client’s lifestyle and physical needs.
• Grassroots & Consumer Community Outreach: Focus outreach dedicated to Grassroots & Consumer Community Channels, including Senior Community Centers, Adult Day Health Care, Faith-Based Organizations, and Local Health Fairs, to build community awareness.
• Care Hand-off & Operations Transfer: Provide initial pre-sign assessment notes to the back office upon signing agreements and collecting initial deposits, cleanly transferring care planning, caregiver matching, and ongoing supervisory visits to operations.
• Pipeline Management & Systems of Record: Track pre-sign sales pipelines in Zoho CRM, syncing active prospects into WellSky once an in-home visit is scheduled. Maintain a target performance conversion rate of ≥ 40% from incoming inquiries to completed in-home visits.

Compensation & Incentive Structure

We believe in rewarding high-touch care and proactive community engagement. Your compensation includes:

• Guaranteed Base Wage: $22-25 per hour for all administrative, community, and travel hours worked.
• Assessment Completion Incentives: $75 Assessment Bonus for every completed in-home client assessment.
• Admitted Client Milestone Bonuses: $150 bonus per admitted client welcomed to FirstLight Home Care of Montclair, awarded upon complete execution of the Client Service Agreement, deposit collection, completed Home Safety Assessment, and completed Individualized Service Plan hand-off to scheduling.
• Target Effective Rate: $30.00 to $38.00/hour based on hourly base pay combined with completed assessment bonuses and admitted client milestone bonuses.
• Expense Protections: Full IRS-standard mileage reimbursement at the prevailing IRS standard rate for all compensable travel between client homes and community sites, plus a monthly cell phone reimbursement stipend.

Qualifications & Experience

Don’t meet every single requirement? We know that compassion, emotional intelligence, and a drive to help others can’t always be captured on a resume. If you are excited about this role and our mission but your past experience doesn't align perfectly with every qualification, we encourage you to apply anyway. You may be exactly who we need!

• Experience: 1–3 years of experience in home care, healthcare coordination, social work, medical assisting (MA), nursing assistance (CNA/HCA), senior living intake/marketing, or clinical therapy roles such as Licensed Physical Therapists (PT/PTA), Occupational Therapists (OT/COTA), LVNs, or clinical care coordinators.
• Communication Skills: Exceptional verbal and written communication. High emotional intelligence with the ability to comfort anxious families and connect with community gatekeepers.
• State Compliance: Must possess or be willing to obtain California Home Care Aide (HCA) registration through the CDSS Guardian portal, including DOJ/FBI LiveScan fingerprint clearance and a cleared TB test. (We provide guidance through this process!)
• Mobility & Transportation: Valid California Driver’s License, reliable personal vehicle, and current auto insurance (field travel across our service area required).
• Tech Comfort: Comfortable using mobile apps, Google Workspace, and digital scheduling/care management software.

Preferred Qualifications (Not Required, but a Plus!)

• Bilingual Fluency: Spanish, Mandarin, Cantonese, or Tagalog highly desired.
• Local Network: Existing relationships with local discharge planners, senior centers, or case managers in the Chino, Montclair, Pomona, and Ontario areas.

Why Join FirstLight Home Care of Montclair?

• Flexible, family-friendly part-time hours (approx. 15–20 hrs/week).
• Meaningful work where your empathy directly impacts seniors’ independence and safety.
• Supportive, collaborative leadership team that values your voice and input.
• Opportunities to expand hours and leadership responsibilities as our agency grows.

FirstLight Home Care of Montclair is an Equal Opportunity Employer.