Finney Hospitality Group Catering Sales & Operations Manager Indianapolis, IN · Full time Company website

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Bringing our best to the table. Every time. We're not just another restaurant group. We’re a team of doers and industry-passionate individuals who are committed to delivering exceptional hospitality experiences. Our focus is on creating legendary experiences rooted in human connection, and we keep our chins up, our eyes above the horizon, and our hearts in the right place. At Finney Hospitality Group, we offer more than just a job. You can expect to be part of a dynamic, fun, and fast-paced environment where your career can truly flourish. We provide a variety of exciting roles in both the front and back of the house, with ample opportunities for growth and advancement. Our team-centric culture values creativity, collaboration, and customer satisfaction, ensuring a fulfilling work experience. Discover the benefits of working with us, including competitive pay, flexible schedules, and a supportive community that feels like family.

Catering Sales & Operations Manager

The Catering Sales & Operations Manager is responsible for leading and growing the catering business across multiple restaurant locations. This position owns the catering sales strategy, develops new business, manages client relationships, leads the catering team, and oversees the successful execution of catering events from initial inquiry through completion. The ideal candidate is a strong sales leader and relationship builder who is results-driven, highly organized, and comfortable managing both sales and operations.

Key Responsibilities:

• Own the overall catering sales strategy and revenue growth across multiple restaurant locations.
• Lead inside and outside sales efforts, including prospecting through cold calls, email outreach, networking, community involvement, client visits, and other business development activities.
• Build and maintain strong relationships with new and existing clients while driving repeat business, referrals, and long-term partnerships.
• Directly manage and develop two Catering Sales Representatives responsible for inside and outside sales, as well as two Catering Operations team members responsible for catering preparation, packaging, delivery, pickup, setup, timing, and event logistics.
• Set individual and team sales goals, monitor performance, lead regular sales meetings, establish priorities, and hold the team accountable for results.
• Train and coach team members on prospecting, sales, closing, client relationships, follow-up, and operational expectations.
• Assist with challenging accounts, proposals, negotiations, and client issues.
• Oversee the complete catering process from initial inquiry and booking through preparation, delivery, event execution, and client follow-up.
• Partner closely with General Managers, kitchen teams, and restaurant leadership to ensure catering orders are accurately entered, communicated, scheduled, prepared, delivered, and executed on time.
• Ensure consistent catering menus, portions, packaging, presentation, service, and operational standards across all locations.
• Develop and maintain consistent catering procedures and processes across the restaurant group while identifying opportunities to improve efficiency and execution.
• Manage the catering menu program, ensuring menus and packages align with customer demand, restaurant capabilities, operational efficiency, and profitability.
• Monitor catering revenue, sales performance, costs, margins, and overall profitability; identify opportunities to increase revenue and improve financial performance.
• Ensure accurate pricing, discounts, deposits, invoicing, payment collection, and proper attribution of catering revenue, labor, tips, and expenses to the appropriate restaurant location.
• Maintain accurate client, sales, event, and financial records and provide regular catering performance reporting to leadership.
• Follow up with clients after events to ensure satisfaction, strengthen relationships, and identify additional sales opportunities.
• Resolve operational or client issues quickly and effectively while maintaining a high level of customer service.
• Ensure the catering operations team has the appropriate staffing, equipment, supplies, and information needed to successfully execute events.

Qualifications:

• Proven experience in sales, catering, hospitality, restaurant operations, or business development.
• Demonstrated success generating new business and achieving sales goals.
• Previous management or team leadership experience.
• Strong sales, negotiation, presentation, communication, and relationship-building skills.
• Highly organized with the ability to manage multiple clients, events, employees, and restaurant locations.
• Strong understanding of restaurant and catering operations.
• Comfortable with both inside and outside sales.
• Strong problem-solving skills and the ability to work independently while collaborating with restaurant leadership.
• Proficiency with Microsoft Office, Google Workspace, CRM, POS, catering, or sales-management systems.

Preferred Qualifications:

• 5+ years of catering, restaurant, hospitality, or B2B sales experience.
• Previous experience managing a sales and/or operations team.
• Experience selling corporate or large-volume catering.
• Established relationships within the local business and community market.
• Experience managing catering programs across multiple locations.

Key Performance Indicators:

• Catering revenue and profitability growth
• New account acquisition
• Individual and team sales performance
• Client satisfaction and retention
• Successful and consistent event execution
• Operational efficiency and order accuracy
• Development and performance of the catering team
• Consistency of catering standards across all restaurant locations