Farmshare Customer Success Manager Denver, CO · Full time

The Customer Success Manager at Farmshare in Denver, Colorado, is responsible for enhancing customer experience and engagement with the platform. Key duties include onboarding, maintaining customer relationships, and gathering feedback to improve products. The role requires 3 years of customer success experience, strong communication skills, and a passion for sustainability in agriculture. Farmshare offers competitive compensation, benefits, and a collaborative work environment.


About Farmshare:

At Farmshare, we're leveraging technology to transform the $11B direct-to-market farm sales market in the US. Our platform provides independent farmers and ranchers with cutting-edge tools to engage in direct-to-market sales effectively. With a market segment growing by 35% YoY, Farmshare is committed to accelerating this growth and ensuring fair financial outcomes for farmers by bringing transparency to our food supply chain.

Position Overview:

The Customer Success Manager (CSM) at Farmshare is responsible for ensuring that our customers receive an outstanding experience and derive maximum value from our platform. As a CSM, you will act as a trusted advisor to our customers, guiding them through onboarding, product adoption, and continued engagement, while also offering insights to inform our product strategy based on your frontline interactions.

Key Responsibilities:

  • Onboard new customers and provide comprehensive product training to ensure a seamless integration of our platform into their operations.
  • Build and maintain strong, long-lasting customer relationships, acting as the main point of contact for all customer account management matters.
  • Monitor customer health indicators, develop strategies to mitigate churn, and implement best practices for customer success.
  • Collect and analyze customer feedback to identify trends and insights that can inform product improvements and innovations.
  • Collaborate with the product team to communicate customer needs and influence the product roadmap and strategy.
  • Design and execute customer success plans that enhance customer satisfaction and engagement.
  • Develop resources, workshops, and educational content to empower customers in utilizing our platform to its full potential.
  • Regularly update internal stakeholders on customer health and satisfaction, as well as product feedback loops.


  • Minimum 3 years of experience in a customer success role, preferably within the technology or agricultural sector.
  • A track record of developing customer relationships that promote retention and loyalty.
  • Ability to understand customer requirements and identify upsell and cross-sell opportunities.
  • Excellent communication skills, with an aptitude for building rapport with a variety of customers.
  • Strong analytical skills with an ability to translate customer insights into actionable product recommendations.
  • Familiarity with CRM systems and practices.
  • Passion for sustainability and a drive to make a positive impact in the agriculture sector.

What We Offer:

  • A pivotal role in a company dedicated to empowering the modern farmer and strengthening our food systems.
  • A competitive compensation package including salary and equity.
  • Comprehensive benefits including health, dental, and vision insurance.
  • A dynamic work environment with flexible hours and a generous vacation policy.
  • Opportunities for professional growth in a company that values innovation and user-centric design.
  • Regular team activities and a culture of collaboration and support.


$60,000 - $80,000 per year