FareRx LLC
Customer Service Representative - Contractual Dec 2024 Hiring (4)
Remote
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Contractor
We are looking for reliable Customer Service Representative to support our Wellness & Grocery Program. The Customer Service Representative supports customers by providing helpful information, answering questions, and responding to complaints. They’re the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features. Note: We are hiring for our Mid to Late December 2024 Schedules. However, anyone qualified may be asked to start earlier if and when the demand arises You will need transportation to our Headquarters in Philadelphia when needed for meetings and other company events.
Description
Responsibilities:
- Identify and assess customers’ needs to achieve satisfaction
- Ensuring that customers are satisfied with products or services
- Follow communication procedures, guidelines and policies
- Attracts potential customers by answering product and service questions and suggesting information about other products and services
- Letting customers or clients know about additional products or services
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Serves customers by providing product and service information and resolving product and service problems
- Provide accurate, valid and complete information by using the right methods/tools
- Keep records of customer interactions, process customer accounts and file documents
Qualifications & Requirements:
- High School Diploma or equivalent
- Positive attitude
- Strong work ethic - the person who goes the extra mile whenever possible
- Commitment to teamwork - take personal responsibility for creating a positive work environment
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multitask, prioritize, and manage time effectively
- Interpersonal and customer service skills
- Analytical and problem-solving skills
- Attentiveness and patience
Schedule:
- Weekdays - 8 hours
- Hours of Operation: 9am - 5pm
Salary
$18 - $18 per hour