Fanm Djanm LLC CUSTOMER EXPERIENCE COORDINATOR Austin, TX · Full time

We are looking for a creative and self motivated individual to join our team as a Customer Service Coordinator at Fanm Djanm. This candidate should be organized, personable, and provide customers superior hospitality and support.

Description

Who You Are

We are looking for a creative and self motivated individual to join our team as a Customer Service Coordinator at Fanm Djanm. This candidate should be organized, personable, and provide customers superior hospitality and support. The ideal candidate will have strong writing skills with an ability to maintain brand voice, possess a willingness to learn, take initiative and make decisions proactively. We’re looking for someone who commits to the highest standards of integrity, works well under pressure, both autonomously and as part of a team, and brings enthusiasm. The individual will be responsible for completing all online order fulfillments, performing quality control of inventory, and will work closely with our E-commerce Manager. 

Please note, candidates must be local to the Austin, TX area.

Duties and Responsibilities

Responsibilities include but are not limited to:

- Processing customer returns accurately and efficiently

- Fulfilling online orders

- Scheduling order pickups with shipping carriers

- Staying up to date with cutting edge customer checkout experience by attending online workshops

- Providing customer feedback, document complaints and forward escalations to the E-commerce manager. 

- Assisting internal team with all e-commerce data entry responsibilities

- Anticipating client needs by staying up-to-date on all Fanm Djanm products and updates (sustainability, production, events, etc.) 

- Creating customer lists based on spending trends, locations, VIP status, and other relevant groupings

- Creating email templates as necessary

- Implementing customer service improvement strategies that enhance customer retention 

- Monitoring online orders & return flow 

- Researching and stay up to date with new ways to improve customer online experience

- Managing the stock levels of packaging and related shipping items

- Providing up to date information about current product inventory to customers 

- Communicating, resolve, and mitigate future shipping issues with shipping carriers

-Some folding and packaging when need

- Assisting in-store customers

Schedule and Pay

Schedule : TBD (some weekends)

Job Type: Full-Time (35hrs)

Pay: $16 -$20 (based on experience)

Benefits

Employee Discount

Paid Time-off and Holidays

Health and Dental Insurance


Salary

$16 - $20 per hour