FAMILY SERVICES OF AMERICA CORPORATION Director of Operations Fayetteville, NC · Full time
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Family Services of America is hiring a full-time Director of Operations to lead daily operations, compliance systems, hiring workflows, and cross-department coordination for a growing behavioral health and social services organization. This on-site leadership role is ideal for an operations leader with experience in healthcare, behavioral health, social services, child welfare, nonprofit management, or another regulated service environment. Keywords: Director of Operations, Operations Director, Healthcare Operations, Behavioral Health Operations, Social Services Operations, Compliance, KPI Dashboards, Staff Management, Hiring, Onboarding, Fayetteville NC, Charlotte NC. In this role, you will manage the day-to-day operations that keep Family Services of America running effectively. You will oversee systems, compliance follow-through, hiring coordination, staff accountability, and cross-department communication so programs can serve children, families, and communities with consistency. The Director of Operations reports directly to the CEO and supports operations across foster care, outpatient therapy, youth shelter services, and ORR long-term foster care.

About FAMILY SERVICES OF AMERICA CORPORATION

Family Services of America (FSA) is a North Carolina-based behavioral health and foster care organization operating CARF-accredited Therapeutic Foster Care, Family Foster Care, and outpatient behavioral health programs. We serve some of the most vulnerable populations in our community — children, families, and military-connected adults — with a commitment to clinical excellence, ethical practice, and measurable outcomes. We are expanding our outpatient clinical team and are seeking fully licensed clinicians ready to build a sustainable caseload with the backing of an established organization.

Description

Key responsibilities

  • Lead day-to-day operations across multiple programs and locations.
  • Build and maintain KPI tracking, weekly scorecards, compliance deadlines, and performance dashboards.
  • Support compliance with Extended Reach requirements, ORR standards, documentation audits, and plans of correction.
  • Manage hiring workflows, including job posting, screening, interviews, offers, onboarding, credentialing, and coordination with staffing partners.
  • Coordinate communication and follow-through between clinical programs, billing, intake, recruitment, and administration.
  • Supervise administrative and management staff, support performance reviews, and address performance concerns directly and professionally.
  • Ensure office coverage, operational readiness, and multi-site coordination between Fayetteville and Charlotte.


Required

  • 5+ years operations management in healthcare, behavioral health, social services, or a regulated environment
  • Track record building accountability systems, KPI dashboards, and performance review processes
  • Experience managing HR functions: hiring, onboarding, credentialing, performance management
  • Comfort in compliance-driven environments: documentation deadlines, audits, corrective actions
  • Ability to manage across multiple departments and locations without losing follow-through
  • Valid driver’s license and willingness to travel between Fayetteville and Charlotte, NC


Preferred

  • Experience in foster care, child welfare, or outpatient behavioral health operations
  • Familiarity with Medicaid, TRICARE, and/or ORR program requirements
  • Experience with staffing agencies for workforce augmentation
  • Background in Lean operations, process mapping, or continuous improvement
  • Experience transitioning an organization from founder-led to management-led


Work schedule and location

  • Full-time, exempt position.
  • Primary work location: Fayetteville, NC.
  • On-site role with required travel to Charlotte, NC as needed.



Salary

$75,000 - $95,000 per year

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