FAMILY SERVICES OF AMERICA CORPORATION CLERICAL / ADMINISTRATIVE ASSISTANT Fayetteville, NC · Full time

Apply for CLERICAL / ADMINISTRATIVE ASSISTANT

Family Services of America (FSA) is a North Carolina-based behavioral health and foster care organization operating CARF-accredited Therapeutic Foster Care, Family Foster Care, and outpatient behavioral health programs. We serve some of the most vulnerable populations in our community — children, families, and military-connected adults — with a commitment to clinical excellence, ethical practice, and measurable outcomes. We are expanding our outpatient clinical team and are seeking fully licensed clinicians ready to build a sustainable caseload with the backing of an established organization.

Job Title: Clerical/Administrative Assistant 

Location: Charlotte, NC

Reports To: Program Manager

Classification: Non-Exempt

KEY RESPONSIBILITIES

•Perform general administrative and secretarial functions including answering phones,greeting visitors, and directing inquiries appropriately.

•Prepare new patient/client charts, ensure all intake paperwork is complete, accuratelyfiled, and assemble records in standard order. 

•Provide reception and referral support by taking referrals and entering required data intosystems.

•Maintain discharge logs and archive client records in compliance with record retentionpolicies.

•Compose, edit, prepare correspondence, memoranda, and reports.

•Transcribe dictation and assist with preparing meeting minutes and/or documentation.

•Schedule and coordinate meetings, appointments, and staff activities. 

•Support preparation of statistical, narrative, and compliance reports.

•Gather information, perform data entry, and basic forecasting/analysis.

•Maintain confidential client and medical records in accordance with facility, state andfederal guidelines.

•Complete requisitions for supplies, materials, and maintenance services and resources.

•Create and maintain digital images and ensure accuracy in data entry systems.

•Perform other duties as assigned.

REQUIRED SKILLED

•Problem Solving 

•Proficient Microsoft Office Suite

•Critical Thinking & Attention to Details

•Excellent Oral & Written Communication 

•Strong Communication and Multi-tasking

•Strong Organization and Time Management

•Proficient Recordkeeping & Administrative Support

QUALIFICATIONS

•High school diploma or equivalent required; Associate’s Degree preferred,

•Minimal Three years’ administrative or clerical, 

•Healthcare, foster care or mental health experience preferred.