Family Promise of Tualatin Valley Resident Support Specialist - Overnight Shift Tigard, OR · Full time

The Residential Support Specialist partners with FPTV case managers to assist guests in a 24-hour residential setting to provide a safe, clean, and supportive environment. This position will interact with other staff members and supervisors as well as provide additional staff and guest support wherever it's needed. Our ideal candidate will relish that no two days are the same, and your role will change and grow as we do.


Position: Residential Support

Status: Non-exempt

Full Time Hours: Monday-Friday 12am-8am (40hrs/week)

Compensation: $21/hour

About Us:

Family Promise of Tualatin Valley’s (FPTV’s) mission is to equip vulnerable families and individuals to end the cycle of homelessness through a community-based response. We offer short-term emergency shelter, food support, case management, and housing navigation services. We intervene to prevent households from becoming homeless and support program graduates through extended stabilization services. We offer equitable, compassionate service to all who reach out for assistance.


We are a small, non-profit organization in Washington County serving families and individuals experiencing homelessness.

  • There’s always something new. Our experienced and diverse team brings their best selves to work each day while working alongside those experiencing homelessness. We learn more each day in how best to support and advocate for our guests in their journey to rehousing.
  • We believe in what we do. Our work helps create a better life for people impacted by the trauma often experienced in homelessness. Our team is united in compassionate service. We advocate at the local and state level for systemic change to improve sustainable housing options for all.
  • We’re flexible. We support home/off-hours and are a family-friendly company that understands the demands of children, aging parents, and family commitments. We take care of one another, but expect clear communication, honesty, integrity, and a passion for pitching in for the team.
  • We’re committed to equity. Engaging diverse communities in a meaningful way is one of the most pressing issues facing our workplaces. We are committed to continually learning, listening, and improving to improve practices and create effective, community-centered strategies.

We offer a variety of benefits to address the needs of employees and their families. These include:

  • 100% employer paid medical insurance premiums for full-time employees, or a stipend for those who decline employer paid medical
  • Voluntary options include Dental, Vision, Flexible Spending Account, Gym Membership, Monthly Massage Benefit
  • 15 days of PTO in your first year plus 9 paid holidays.
  • A 2% Simple IRA match, with a full-access Dashboard allowing you to make your contributions match your investment strategy through the Guideline Program.
  • An EAP (employee assistance program.)
  • A subscription to the fabulous Headspace app for your use any time you want it.

Primary Duties & Responsibilities:

  • Listen and communicate information to guests or other staff members
  • To provide a safe, healthy, clean, and attractive shelter home environment
  • Assist with security of property after hours and ensuring safety of residents
  • Procure needed items for guests within guidelines, placing orders as appropriate with office manager
  • Administrative tasks, including updating casenotes on guests
  • Assist with food preparation and delivery within building as needed.
  • Respond to urgent requests for assistance from households as needed.
  • Assist with room flips / cleaning
  • Assist household with moving or leaving shelter when needed.
  • Help & participate with volunteers running programs or events at facility
  • Share in operational tasks of FPTV program, i.e., opening and closing offices, cleaning, telephone coverage, etc.
  • Provide trauma informed services using best practice de escalation techniques
  • Complete FPTV and community trainings as required

You will thrive if you

  • Can remain calm and easily adapt to new situations
  • Have strong organization skills
  • Have the ability to work well with a diverse group of volunteers, guests and staff.
  • Can maintain a friendly and positive attitude
  • Offer exceptional verbal and interpersonal communication skills
  • Are flexible with consistent changes in duties and timelines
  • Have the ability to work autonomously & productively in an environment with frequent interruptions


  • 2+ years experience in similar position, such as direct care, resident assistant, front desk work, etc
  • Able to lift up to 30 pounds and move around a large building with some tight spaces
  • Proficient in Google Docs and Microsoft computer applications
  • Must be 18 or older, with reliable transportation
  • Ability to pass background check and drug test upon hire


Candidates with existing CPR/First Aid / Narcam certification is a plus. If you not, we will provide the training

Family Promise of Tualatin Valley is an Equal Opportunity Employer, deeply committed to diversity, equity and inclusion, both in our hiring practices and in experiences as a FPTV employee. We strive to create a mindful and respectful environment where everyone can bring their authentic self to work and experience a culture that is free of harassment, racism, and discrimination.


$20 - $21 per hour