Family Promise of Greater Washington County Director of Programs Beaverton, OR · Full time Company website

The Director of Programs will oversee the daily operations of FPGWC’s emergency shelter sites, services, and programs, including the supervision and training of direct support staff. This role is responsible for day-to-day program spending and grant billing, as well as ensuring that services are provided in accordance with FPGWC’s values and funding specifications. This role must work in close partnership with all staff members, including the Executive Director, in support of the organization’s mission, objectives, and values and may perform other duties as assigned.

Description

Director of Programs

Family Promise of Greater Washington County is an equal opportunity employer.  We are committed to promoting diversity and inclusivity in the workplace and welcome applications from individuals of all backgrounds and experiences to join us in our mission to address homelessness and housing instability.


Organizational Information:  Family Promise of Greater Washington County’s mission is to equip families and vulnerable communities to end the cycle of homelessness. Our vision is that every family has a stable place to call home, and the chance to build a better future. We address family homelessness holistically, providing prevention services before they reach a crisis, emergency shelter and case management when they become homeless, and stabilization programs once they secure housing to ensure independence. We tap into our network and local resources to empower families in housing crises toward economic stability and provide ongoing support as they rebuild their lives.

  • Reports to: Executive Director
  • Organizational Budget:  Approximately $1 million
  • Effective date: July 2024
  • Employment Status: Full-time, including occasional evenings and weekends
  • FLSA status: Exempt
  • Primary location: Beaverton and Hillsboro, Oregon; Hybrid on and off site with travel to sites and events


Job Summary: 

The Director of Programs will oversee the daily operations of FPGWC’s emergency shelter sites, services, and programs, including the supervision and training of direct support staff. This role is responsible for day-to-day program spending and grant billing, as well as ensuring that services are provided in accordance with FPGWC’s values and funding specifications. This role must work in close partnership with all staff members, including the Executive Director, in support of the organization’s mission, objectives, and values and may perform other duties as assigned.

Essential Duties:

  • Program Practices and Management: 
  • Establish and direct efficient and effective shelter functions, shelter facilities management, and operational processes. Conduct regular assessment and evaluation of program effectiveness and alignment with strategic objectives.
  • Provide daily oversight of the case management team, ensuring the delivery of high-quality, trauma-informed, and culturally relevant services to clients. Oversight includes daily supervision, coaching, professional and skill development, evaluation, performance improvement, and discipline when appropriate.
  • Ensure program policies and procedures are current and compliant with public sector rules and regulations and congruent with best practices as articulated by the body of knowledge and research pertaining to housing and homelessness. 
  • Develop, maintain, and utilize community resources and partnerships to best meet the needs of our clients and our programs.
  • Ensure that resident / client records are maintained in accordance with contract standards and best practices in the domain of housing and homelessness.
  • Assist in establishing safety and emergency planning for shelter facilities, clients, and office staff; respond to guest and other program participant issues and emergencies in a timely manner and comprehensive manner; Communicate with local authorities regarding safety and security incidents, as necessary.


  • Administration: 
  • Assist Executive Director in relationship management with specified constituents; meeting planning and presentations to the Board of Directors and organization partners; Annual Report design and development; fundraising events and programs, and RFP development and follow through.
  • Assist with grant proposal development and ensure compliance with all applicable grant and reporting provisions.
  • Gather and archive data for reporting purposes and maintain primary electronic filing systems in an organization and user-friendly manner.
  • Ensure that reports and invoices are submitted to the appropriate public and private funders as required.
  • Assist Accountant with the administration of timesheets and payroll.
  • Collaborate with relevant staff to manage existing accounting and payroll databases, including but not limited to approvals, data accuracy, data entry, etc. (i.e., TSheets, QuickBooks, Divvy, Bill.com, Gusto, Jitasa)
  • Assist in managing organizational financial outcomes, budget, and contracted services, including insurance accounts, software accounts, utility and storage accounts, IT services, site and security services, and accounting services.
  • Provide oversight to the management of day-to-day facility related operations and maintenance, ensuring that all facilities are operating in accordance with local and state guidelines.
  • Ensure that Third Party Vendors and Contractors are paid in a timely manner.
  • Interact with internal and external auditors in completing financial and program audits.
  • Assist with grant writing, grant reporting, end of year appeal and reports.


  • Human Resources: 
  • Assist the Executive Director with Human Resources related functions including but not limited to policy and procedure development and enforcement, recruitment, hiring, onboarding, performance evaluation, terminating, and staff training and professional development, 
  • Supervise, train, coach, evaluate and manage the performance of direct support staff and interns. 
  • Create training materials as needed.
  • Conduct weekly Case Management meetings and individual meetings with direct reports. Follow-up on action items in a timely manner. Ensure that regular employee feedback loops are ongoing, transparent, professional, and mutually beneficial employee/supervisor communications.


Qualifications:

Education and Experience: 

  • High school diploma and six (6) years of related experience; or bachelor’s degree or higher and three (3) years of related experience
  • Practical experience in Social Services or the Nonprofit sector leadership; 2 years preferred.
  • Experience supervising or leading the work of others; 3 years preferred.
  • Experience with reimbursement based grant invoicing and reporting; 2 years preferred.
  • Knowledge of the Housing First model and practices as illustrated by the National Alliance to End Homelessness.
  • Budget management and fiscal reporting experience; 3 years preferred.
  • Experience working directly with low-income individuals and families experiencing homelessness or at risk of experiencing homelessness
  • Experience with QuickBooks Online, the Google and Microsoft suite of tools
  • Preferred: Knowledge of housing, housing programs (Rapid Rehosousing, Permanent Supportive Housing, and/or Housing Case Management Services), fair housing laws, supportive housing services and mental health services
  • Preferred: Previous work experience and understanding of the Homeless Management Information System (HMIS).
  • Preferred:  Proficiency in the Spanish language

Communication and Language:  

  • Excellent written and verbal communication skills in the English language. 
  • Strong interpersonal skills are critical to building and nurturing relationships with staff, clients, and community stakeholders.
  • Must be able to establish rapport and engender trust with a diverse constituency.
  • Communicate and present oneself with a positive attitude and professional demeanor.


Knowledge, Skills, and Abilities:  

  • Strategic Thinking:  
  • Strong understanding of the diverse needs of individuals and families experiencing homelessness. 
  • Able to identify complex problems and review related information to develop and evaluate options and to implement solutions.
  • Able to employ active learning, active listening, and critical thinking skills to all aspects of the role.
  • Organizational Skills:  
  • Strong project management and organizational skills, with the ability to prioritize tasks, meet deadlines, and manage multiple projects simultaneously. 
  • Able to monitor and assess the performance of yourself, other individuals, or programs/projects to make improvements or take corrective action.
  • Able to obtain and see to the appropriate use of equipment, facilities, and materials needed to do certain work.
  • Able to manage one's own time and the time of others.
  • Collaboration:  
  • Demonstrate a team-oriented approach, with the ability to collaborate effectively with colleagues, staff, volunteers, and community partners. 
  • Understands the importance of diverse types of interactions with others, both inside and outside of the organization.
  • Able to inspire and motivate others to support our mission.
  • Speaks and writes effectively to convey information correctly and in a manner that is appropriate for the needs of the audience.
  • Able to adjust actions in relation to others' actions and bring others together when necessary to reconcile differences or meet common ground.
  • Actively looks for ways to help people.
  • Is aware of others' reactions and understands why they react as they do. 
  • Technology Proficiency: 
  • Able to learn and adapt to new systems and technologies. 
  • Able to learn and use QuickBooks online.
  • Able to learn and use the Google and Microsoft suite of tools.
  • Able to determine the kind of tools and equipment needed to do a job.
  • Commitment:  Genuine passion for the mission of serving homeless families and creating lasting change. Dedication to social justice, equity, and inclusion in all aspects of work.


Physical and Environmental Factors

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

  • Work Setting – FPGWC offices are situated indoors, in a working family shelter environment. Must be able to work with some workplace distractions.

  • Body Positioning – In a typical day, one may sit for extended periods of time at a computer station, answer and speak on phones throughout the day, lift and carry light weight and medium weight supplies and equipment, and assist in setting up for events and meeting functions. 
  • Work attire is appropriate for the situation and the audience.


Additional requirements:  subject to positive reference reviews and post-offer background and drug screening.


Note: This position posting is not intended and should not be construed to be exhaustive lists of all responsibilities, skills, efforts or working conditions associated with a job. It is intended to be an accurate reflection of the principal job elements at this time.  Duties and responsibilities may evolve as per the organization's needs and priorities. This description does not create an employment contract.


Please include Cover Letter

Salary

$75,000 - $82,000 per year