Family First Center of Lake County Case Manager Assistant Waukegan, IL · Full time Company website

Apply for Case Manager Assistant

Family First Center provides comprehensive behavioral health, case management, and community-based programming designed to improve access, stability, and well-being for families across Lake County. Services include individual therapy, case management, youth programming, community events, and resource navigation. Mission Statement “To nurture, educate, and provide opportunities within the community by placing emphasis on rebuilding the family, repairing division, and developing strategies to empower change to create a strong family support system.”

The Case Management Assistant role exists to generate revenue while supporting clinical work, but only if every billable minute is properly documented and coded. The Assistant is not just a helper; they are a revenue generator whose work directly funds the organization. Success is measured in billable hours logged, claims submitted, and revenue collected—not just tasks completed.

Qualifications & Skills

 Required:

·      High school diploma or equivalent (associate’s or bachelor’s preferred)

·      Strong attention to detail and time‑tracking accuracy (15‑minute increments)

·      Basic understanding of Medicaid‑funded services or willingness to learn

·      Strong communication and organizational skills

·      Comfort working in a structured, metrics‑driven environment with daily expectations

·      Ability to follow supervision, use checklists, and adhere to compliance protocols

·      Ability to work with diverse populations and follow supervision

 

Preferred:

·      Experience in behavioral health, social services, non-profit, or healthcare support, particularly in Lake County.

·      Familiarity with Medicaid billing or time‑logging practices

·      Strong documentation skills and comfort using EHR systems

·      Ability to coordinate resources, make collateral contacts, and support case management tasks

·      Highly organized, detail‑oriented, and able to follow structured workflows

·      Experience working with diverse populations and community agencies