As a Customer Support Representative at you'll be the friendly voice and helpful guide for our valued customers. You'll be responsible for providing exceptional service, addressing inquiries, and ensuring customer satisfaction. This role is essential in building strong relationships with our clients and maintaining our reputation for excellent customer care.
FaithTech Solutions L.L.C. is seeking a passionate and dedicated individual to join our team as a Customer Support Representative. This full-time position offers a competitive salary range of $47,000 to $70,000 per year.
**Job Overview:**
As a Customer Support Representative at FaithTech Solutions L.L.C., you will be the friendly voice and helpful guide for our valued customers. You will be responsible for providing exceptional service, addressing inquiries, and ensuring customer satisfaction. This role is essential in building strong relationships with our clients and maintaining our reputation for excellent customer care.
**Responsibilities:**
- Provide friendly and professional customer support via phone, email, and chat
- Address customer inquiries and resolve issues in a timely and efficient manner
- Maintain accurate records of customer interactions and transactions
- Collaborate with other team members to ensure seamless customer service
- Identify and escalate priority issues to the appropriate channels
- Continuously strive to improve customer satisfaction and loyalty
**Requirements:**
- Excellent communication skills, both verbal and written
- Strong problem-solving abilities and attention to detail
- Ability to work well under pressure and in a fast-paced environment
- Customer-oriented mindset with a positive attitude
- Previous experience in customer service or a related field is preferred
FaithTech Solutions L.L.C. is an equal opportunity employer and does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. As part of our commitment to diversity and inclusion, we do not inquire about criminal backgrounds during the hiring process.
If you are passionate about providing exceptional customer service and are looking to join a dynamic team, we encourage you to apply for the Customer Support Representative position at FaithTech Solutions L.L.C.
$47,000 - $70,000 per year