Facility Transport Solutions Inc. Remote Customer Service Westbury, NY · Remote · Part time

Apply for Remote Customer Service

1st Choice Ambulette is the leading non-emergency medical transportation (NEMT) provider in New York. We're committed to providing exceptional service to our customers and are looking for a dedicated customer service representative to join our team.

Job Overview

We're seeking a skilled and friendly Remote Customer Service Representative to handle inbound calls from our customers. This role is critical in ensuring smooth operations and maintaining our high standards of customer satisfaction.

Key Responsibilities

• Answer inbound phone calls from customers
• Book transportation trips
• Provide estimated time of arrival (ETA) information
• Address customer inquiries and concerns
• Maintain accurate records of all customer interactions
• Collaborate with dispatch and drivers to ensure efficient service

Requirements

• Strong communication and interpersonal skills
• Excellent problem-solving abilities
• Proficiency in computer use and data entry
• Ability to multitask and work in a fast-paced environment
• Previous customer service experience preferred
• Familiarity with medical terminology and NEMT a plus

Technical Requirements

• Personal computer with reliable internet connection
• Headset for clear audio communication

Hours and Location

• Monday to Friday
• Core hours: 8:00 AM to 4:00 PM EST (minimum)
• Possibility for flexible shifts, including later hours (e.g., 12:00 PM to 8:00 PM EST)
• 100% remote position - can be located anywhere in the United States

Why Join Us?

• Be part of the best NEMT provider in New York
• Flexible work environment
• Opportunity for growth and development
• Competitive compensation package

If you're passionate about helping others and have a talent for customer service, we want to hear from you! Join the 1st Choice Ambulette team and make a difference in people's lives every day.

To apply, please submit your resume and a brief cover letter explaining why you'd be a great fit for this role.

1st Choice Ambulette is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Types: Full-time, Part-time, Contract

Pay: $13.00 - $17.00 per hour

Expected hours: 25 – 40 per week

Benefits:

• 401(k)
• Flexible schedule
• On-the-job training
• Paid time off
• Referral program
• Work from home

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• Remote