Expressway Cinema Rentals Grip & Electric Assistant Rental Agent Philadelphia, PA · Full time

Expressway is currently seeking to fill the position of Assistant G&E Rental Agent at our Philadelphia head Quarters. We are looking for someone who is a reliable, self-starter to join our rapidly growing team. As an Assistant Rental Agent, you are the first point of contact for our G&E rental customers and will be responsible for coordinating incoming requests, communicating with clients, Agents and Techs to assist customers through our rental processes and procedures as well as creating quotes and providing client management. You will be working closely with our G&E Rental Manager and other Assistant Rental Agents to facilitate orders of all sizes.

Description

The Assistant Rental Agent should have a strong background in customer service, have a solid attention to detail, and the ability to work with a diverse client base. Digital organization is a critical component of this role. Expressway is a rapidly growing company, so there is potential to grow and develop your role here to align with your own goals. Our staff is a creative and inclusive group, and we hope to fill this position with an equally passionate and hard-working individual. 

 

Responsibilities include but are not limited to:

  • Answering phone calls and assessing client needs. 
  • Setting up new client accounts in our rental software.
  • Collaborating with other Rental Agents to facilitate orders between locations.
  • Assisting with Fleet management and scheduling maintenance.
  • Handling logistics and understanding daily operations within the shop, fleet and between locations.
  • Field rental orders and customer service when delegated.
  • Client Management and relationship building.
  • Handling multiple tasks and the workload of a fast-paced environment.
  • Organizing and submitting receipts to the accounting department.
  • Purchase Orders and supplies management.
  • Performing organizational duties such as inventory data, pulling orders, and filing in as needed.

 

Qualifications:

  • Knowledge of Photography/Video/Film Equipment and Industry is a PLUS.
  • Excellent Communication Skills Required.
  • Strong Customer Service Skills Required.
  • Physical and Digital Organizational Skills Required.
  • Knowledge of FLEX Rental Solutions or similar inventory management software is a PLUS.
  • Familiarity with Multi-line Phone Systems Preferred
  • Experience in customer service positions required