Expressway Cinema Rentals Assistant Rental Agent Rochester, NY · Full time

Expressway is currently seeking to fill the position of an in-person Assistant Rental Agent at our Rochester, NY Location. We are looking for someone who is a reliable, self-starter to join our rapidly growing team. As an Assistant Rental Agent, you are the first point of contact for our camera and lighting customers and will be responsible for real time phone and email correspondence, sending receipts + paid invoices to customers, working with internal accounting and managerial teams to complete digital housekeeping, directing incoming requests, coordinating with the appropriate departments and assisting customers through our rental processes and procedures, light office upkeep. You will be working closely with our Rental Agents to facilitate orders of all sizes.


The Assistant Rental Agent should have a strong background in customer service, have a solid attention to detail, and the ability to work with a diverse client base. Digital organization is a critical component of this role. Expressway is a rapidly growing company, so there is potential to grow and develop your role here to align with your own goals. Our staff is a creative and inclusive group, and we hope to fill this position with an equally passionate and hard-working individual. 


Responsibilities include but are not limited to:


  • Answering phone calls and assessing client needs to be transferred to the appropriate staff member
  • Setting up new client accounts in our rental software.
  • Collecting Rental Paperwork and Insurance Documents from clients and assisting them through the client setup process
  • Assisting Rental Manager with coordination of logistics and daily operations within the shop and studio
  • Field less complex rental orders directly over time
  • Front Desk -Greeting clients and visitors with a positive attitude and directing them appropriately
  • Providing support in the day-to-day retail operations and sales of expendables
  • Handling multiple tasks and the workload of a fast-paced environment + ability to prioritize tasks based on need an anticipating schedule operations
  • Collecting payment for orders/POS transactions
  • Organizing and submitting receipts to the accounting department.
  • Office supply upkeep and restocking
  • Performing organizational duties such as inventory data, pulling orders, and filing as needed.
  • Infrequent but occasional local runs (in company vehicle or with mileage reimbursement but a license is required). 
  • Light office upkeep: Dishes, trash, making coffee, toilet paper/soap in bathroom check, etc. - while these are a shared responsibility at Expressway amongst all employees, we are looking for someone who can jump in and proactively check on these sorts of things prior to an event, client visit, equipment pickup, etc. 




  • Knowledge of Photography/Video/Film Equipment and Industry is a PLUS
  • Excellent Communication and Teamwork Skills Required
  • Strong Customer Service Skills Required
  • Physical and Digital Organizational Skills Required
  • Knowledge of Point of Sales (POS) Transactions Preferred (Experience in FLEX Rental Solutions is a PLUS)
  • Familiarity with Multi-line Phone Systems Preferred
  • Experience in customer service positions required.