Express Services California LLC Retail Consultant Hemet, CA · Part time

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We operate retail locations for Metro by T-Mobile by delivering exceptional customer experience, outstanding training for our team, support and training to ensure the success of our customers & team.

Key Responsibilities 

 Engage customers to understand their wireless needs and recommend appropriate 

products and services  

 Walk from behind the register (when safe to do so) to engage customers on the sales 

floor 

 Sell mobile devices, rate plans, accessories, and protection plans  

 Meet or exceed individual and store sales targets (activations, upgrades, accessory 

attach rate, etc.)  

 Demonstrate product features and educate customers on device functionality  

 Maintain knowledge of current promotions, pricing, and carrier updates  

 Accurately process transactions, activations, upgrades, and account changes  

 Resolve customer concerns and provide post-sale support  

 Maintain store appearance, merchandising standards, and inventory accuracy  

 Perform cleaning duties for front and back of house 

 Follow company policies, procedures, and compliance requirements  

 Promote positive reviews on google and carrier surveys  

 Promote referrals and repeat customers  

Sales & Performance Expectations 

 Achieve monthly sales goals for:  

o New line activations  

o Upgrades  

o Accessory sales  

o Revenue 

 Maintain high customer satisfaction scores  

 Participate in ongoing sales training and coaching  

Qualifications 

 High school diploma or equivalent required  

 1+ year of retail or sales experience preferred (wireless industry a plus)  

 Strong interpersonal and communication skills  

 Ability to work flexible hours, including evenings, weekends, and holidays  

 Basic computer and POS system proficiency  

Preferred Skills 

 Experience with wireless carriers  

 Proven track record of meeting or exceeding sales targets  

 Ability to upsell and cross-sell eAectively  

 Bilingual skills (a plus, depending on market)  

Compensation & Benefits 

 Hourly base pay + commission  

 Performance-based bonuses and incentives (spiAs)  

 Opportunities for career growth and advancement  

 Employee discounts on wireless products and services  

Work Environment 

 Retail store setting with high customer interaction  

 Standing for extended periods  

 Fast-paced, goal-driven environment  

 Inventory counts & cash handling skills 

Physical Requirements 

 Ability to stand for long periods  

 Ability to lift up to 25 lbs  

 Manual dexterity for handling devices and accessories  

 Ability to perform cleaning and organization activities 

Equal Opportunity Statement 

We are an equal opportunity employer and value diversity. All employment decisions are 

based on qualifications, merit, and business needs.