Expatiate Communications Application Systems Specialist Pasadena, CA · Full time

Apply for Application Systems Specialist

Status: Hourly/Non-Exempt

Job Type: Full-time

Location: On-Site/Pasadena, CA

Job Duties:         

• Troubleshooting and various company-wide systems.
• Maintains and administers company ticketing & CRM systems (HubSpot preferred).
• Acts as liaison between company departments, including internal/external stakeholders and clients.
• Administration and support of Google Workspace, RingCentral phone system, Adobe Connect, and SEIS.
• Enters, updates, and maintains a variety of internal and external client information, records, files, lists, logs, spreadsheets, and databases to ensure accuracy, completeness, and compliance.
• Provides ongoing technical support to internal and external automated business systems users by investigating, identifying, and documenting errors, answering questions, and recommending solutions.
• Coordinates and monitors special projects.
• Collects and analyzes data.
• Maintains and organizes a variety of files, records, and logs.
• Ensures workflow efficiency and develops procedures for efficient workflow.
• Assists in solving operational or procedural problems.
• Composes routine and special reports.
• Conduct research for administrators.
• Evaluate new technologies and equipment for implementation.
• Systems tracking and chart management.
• Responsible for managing Layer 1 helpdesk.
• Main point of contact for office backup and tech support.
• Handle website checkpoints for live testing.
• Responsible for managing applications and troubleshooting accordingly.
• Identify system problems; assess the severity of the issues and prioritize responses as appropriate.
• Communicate with Data Scientists to evaluate system needs.
• Download reports with requested data from management.
• Problem-solving technical issues with users.
• Performs system tests and collaborates with team members to resolve issues and errors.
• Works with users to identify system requirements; develops processing procedures and systems modifications to meet these specifications.
• Analyze and identify recommended updates to the current network and computer systems.
• Prepares specifications and documents for programmers.
• Assist with general IT support.
• Assists with customer support.  
• Assumes front desk responsibilities as needed.
• Performs other related duties as assigned.

Skills & Knowledge:

• Excellent verbal and written communication skills.
• Excellent interpersonal skills with a proven ability to collaborate with a team.
• Excellent analytical and problem-solving skills.
• Knowledge of computer systems.
• Excellent organizational skills and attention to detail.
• Proficient with Microsoft Office Suite or related software.
• Microsoft Office applications: Excel, Word, Outlook, PowerPoint, etc.
• Google Suite applications: Gmail, Google Drive, Google Forms, Google Meets, etc.
• Knowledge of HubSpot (preferred)
• Proficient with or able to quickly learn systems and software used by the organization.

Core Competencies

•  Terminology, methods, practices, and techniques of administration, testing, and assessment of enterprise business systems.
• Systems analysis, design, and implementation.
• Analyzing and interpreting Data – Drawing meaning and conclusions from quantitative or qualitative data.
• Critical Thinking:  Analytically and logically evaluating information, propositions, and claims.
• Action & Results Focus:  Initiating tasks and focusing on accomplishment.
• Leveraging Technology: Applying technology for improvements in organizational efficiency and effectiveness.
• Project Management: Ensuring projects are on time, on budget, and achieve their objectives.

Minimum Qualifications

• Experience: Three years of experience providing technical systems support and coordinating testing within automated business systems. Special Education (SPED) Experience is a plus.
• Education: A bachelor’s degree in computer management information systems, or other fields closely related to the job requirements.
• Must be legally eligible to work in California and possess a valid driver’s license.
• Must complete a satisfactory Live Scan and TB clearance.  

Regular Full-Time Benefits:

• Medical
• Dental
• Vision
• Long Term Disability
• Health FSA
• Dependent Care FSA
• 401K