Expatiate Communications Application Systems Specialist Pasadena, CA · Full time

Under general direction, provides various administrative, technical, and clerical duties. Responsibilities include preparing & analyzing reports, daily monitoring of system functions or report data, and providing technical support/assistance for enterprise-wide or departmental systems to clients, staff, district units, and client reporting agencies, including assigned special projects. The application systems specialist is also responsible for technical support for employees and clients, including troubleshooting and operating various company CRM/Communication systems, such as HubSpot, RingCentral, and Google Workspace.


Status: Hourly/Non-Exempt

Job Type: Full-time

Location: On-Site/Pasadena, CA

Job Duties:         

  • Troubleshooting and various company-wide systems.
  • Maintains and administers company ticketing & CRM systems (HubSpot preferred).
  • Acts as liaison between company departments, including internal/external stakeholders and clients.
  • Administration and support of Google Workspace, RingCentral phone system, Adobe Connect, and SEIS.
  • Enters, updates, and maintains a variety of internal and external client information, records, files, lists, logs, spreadsheets, and databases to ensure accuracy, completeness, and compliance.
  • Provides ongoing technical support to internal and external automated business systems users by investigating, identifying, and documenting errors, answering questions, and recommending solutions.
  • Coordinates and monitors special projects.
  • Collects and analyzes data.
  • Maintains and organizes a variety of files, records, and logs.
  • Ensures workflow efficiency and develops procedures for efficient workflow.
  • Assists in solving operational or procedural problems.
  • Composes routine and special reports.
  • Conduct research for administrators.
  • Evaluate new technologies and equipment for implementation.
  • Systems tracking and chart management.
  • Responsible for managing Layer 1 helpdesk.
  • Main point of contact for office backup and tech support.
  • Handle website checkpoints for live testing.
  • Responsible for managing applications and troubleshooting accordingly.
  • Identify system problems; assess the severity of the issues and prioritize responses as appropriate.
  • Communicate with Data Scientists to evaluate system needs.
  • Download reports with requested data from management.
  • Problem-solving technical issues with users.
  • Performs system tests and collaborates with team members to resolve issues and errors.
  • Works with users to identify system requirements; develops processing procedures and systems modifications to meet these specifications.
  • Analyze and identify recommended updates to the current network and computer systems.
  • Prepares specifications and documents for programmers.
  • Assist with general IT support.
  • Assists with customer support.  
  • Assumes front desk responsibilities as needed.
  • Performs other related duties as assigned.


Skills & Knowledge:

  • Excellent verbal and written communication skills.
  • Excellent interpersonal skills with a proven ability to collaborate with a team.
  • Excellent analytical and problem-solving skills.
  • Knowledge of computer systems.
  • Excellent organizational skills and attention to detail.
  • Proficient with Microsoft Office Suite or related software.
  • Microsoft Office applications: Excel, Word, Outlook, PowerPoint, etc.
  • Google Suite applications: Gmail, Google Drive, Google Forms, Google Meets, etc.
  • Knowledge of HubSpot (preferred)
  • Proficient with or able to quickly learn systems and software used by the organization.


Core Competencies

  •  Terminology, methods, practices, and techniques of administration, testing, and assessment of enterprise business systems.
  • Systems analysis, design, and implementation.
  • Analyzing and interpreting Data – Drawing meaning and conclusions from quantitative or qualitative data.
  • Critical Thinking:  Analytically and logically evaluating information, propositions, and claims.
  • Action & Results Focus:  Initiating tasks and focusing on accomplishment.
  • Leveraging Technology: Applying technology for improvements in organizational efficiency and effectiveness.
  • Project Management: Ensuring projects are on time, on budget, and achieve their objectives.

Minimum Qualifications

  • Experience: Three years of experience providing technical systems support and coordinating testing within automated business systems. Special Education (SPED) Experience is a plus.
  • Education: A bachelor’s degree in computer management information systems, or other fields closely related to the job requirements.
  • Must be legally eligible to work in California and possess a valid driver’s license.
  • Must complete a satisfactory Live Scan and TB clearance.  

Regular Full-Time Benefits:

  • Medical
  • Dental
  • Vision
  • Long Term Disability
  • Health FSA
  • Dependent Care FSA
  • 401K


$20 - $30 per hour