Evo Security Senior Systems Administrator Remote · Full time

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Role Summary

This is a senior, hybrid position with robust responsibilities ranging from systems administration, systems engineering, and customer support. An individual with experience as an advanced help desk technician, who is eager to become (or already is) a systems administrator or engineer, and eventually lead a support and systems team is the right fit. This is a high visibility role where you can make a direct impact on business outcomes, and be both an individual contributor and leader at the same time.

Acceptable Performance

To accomplish this job successfully, an individual must be able to perform the assigned duties as described below. Professionals who strive for continuous excellence, hold themselves accountable, are proactive, and eager to delight customers will succeed.

Key Accountabilities – General

• Promote and represent the company culture and core values in all aspects of your job duties
• Maintain a sense of urgency, sense of ownership, and willingness to go the extra mile
• Maintain a positive, friendly attitude and customer-oriented demeanor
• Maintain strong and continuous communication skills (verbal and written) across internal messaging software with the Evo team, and across multiple mediums with customers
• Maintain and grow a thorough understanding of Line of Business (LOB) applications commonly managed by MSPs for their customers
• Maintain and grow the ability to work well both independently with minimal guidance and in a team environment
• Meet and exceed company goals and drive new initiatives to further the success of the business
• Help drive and be responsible for measure key metrics to improve outcomes and customer satisfaction

Key Accountabilities – Systems Administration and Engineering

• Own the process of designing and building integration tests with our software and other network devices for the purposes of facilitating authentication or access
• Work with the engineering team to ensure all Evo network devices integrations are fully functional and explained thoroughly in the knowledge base
• Own the process of proactively designing and building integration tests with as many web applications as possible for the purposes of facilitating authentication or access
• Work with the engineering team to ensure all Evo integrations with web application are fully functional and explained thoroughly in the knowledge base
• Continuously learn and understand the nuances of how our product works in different Windows and/or Apple environments, and work with the engineering team to streamline setup or usability for maximum customer satisfaction
• Design and build scripts to automate installation or integration processes for network devices or web applications
• Identify and communicate security risks and vulnerabilities to engineering leadership and co-develop a plan of action to remediate and release to production

Key Accountabilities – Customer Support

• Exceptional ability to prioritize and diagnose IT problems for MSP partners and their customers with prompt, thorough, delightful, and efficient technical support for incoming tickets and issues related to our software
• Respond to inbound support requests via ticketing systems, phone, email, or on video conferencing
• Exceptional ability to ask questions, determine the nature of the problem, and attempt to solve customer issues quickly, using any and all required techniques, diagnostic tools, or other methods
• Develop and maintain constant and immediate communication with the engineering team about all software issues requiring resolution near-term or long-term
• Develop and maintain knowledge of customer issues
• Drive all issues to resolution by following up with customers to ensure the issue has been resolved the customer is delighted and satisfied 
• Extensive experience in resolving customer IT queries.

Qualifications – Must Have’s

• Bachelors or Associate degree in Computer related field or equivalent experience
• 3-5 years of experience in the Information Technology field with Proven experience as a Support Desk Technician, Systems Administrator, Network Administrator, or similar role
• Proficiency in remote desktop and helpdesk software
• Proven analytical and problem-solving skills
• Knowledge and experience configuring Microsoft Windows 2012/2016 Servers
• Knowledge and experience configuring Microsoft Exchange 2010/2016, Azure Active Directory, On-Premises Active Directory
• Knowledge and experience configuring Windows workstations
• Knowledge and experience configuring Security Groups, and Group Policies
• Knowledge and experience configuring network devices and equipment, including servers, switches, routers, firewalls, VPNs, and the variety of manufacturers
• Knowledge and experience configuring of LDAP, RADIUS, SAML, and other identity-related authentication and protocols
• Must be well organized with the ability to prioritize and execute with excellence
• Strong PC and general software skills (Word, Excel, web applications, etc.)

Qualifications – Bonus

• Experience with configuring, troubleshooting MFA, SSO, privileged access management
• Cybersecurity certifications such as Security+ or equivalent
• Various Microsoft Certifications related to administration, identity, or access
• Ability to write scripts and automate processes in one or more languages

Benefits

• Health, Medical, Dental
• Company Equity in the form of Stock Options