E Luxury Cleaning's vision is to pioneer new standards of excellence in the service industry, fostering a sense of distinction and trust with our clients and partners by creating seamless experiences that enhance every space, so our clients can feel at ease and focus on what truly matters. We will relentlessly build long-term relationships with our clients by understanding their needs and providing those needs with the highest level of integrity and professionalism in the industry.

Note on Role Evolution

We are a growing company, and this role is designed to evolve. While core responsibilities are defined below, the ideal candidate is someone comfortable with a shifting landscape and eager to take on new challenges. As Escarraga’s Luxury Cleaning grows, this role is expected to take on increased leadership and operational project responsibilities, providing a pathway to management positions.

Schedule:

Part-Time (Approx. 12-16 hours/week): 2-3 days per week required in person for office work, client visits, and operational support.

Key Responsibilities

• Executive Support: Directly manage the CEO’s calendar, prioritize incoming calls/emails, and coordinate team-wide meetings.
• Client & Vendor Relations: Act as the primary point of contact for inquiries; draft service agreements, send thank-you notes, and perform proactive lead follow-up.
• Operations Scheduling: Support the scheduling of cleaning crews and assist in ensuring field staff have the information needed for daily success.
• Financial Administration: Assist with payroll processing and contractor payment disbursements via Gusto/Jobber; log daily business receipts/checks/etc.
• HR Support: Facilitate the recruiting and onboarding of new staff; maintain up-to-date employee records within Gusto.
• General Office Administration: Manage daily office flow, including mail processing, phone coverage, digital/physical files, and special projects to improve operational efficiency.
• Operations-Admin (Field & Asset): Conduct physical site walkthroughs to assess cleaning needs for bidding; track cleaning inventory/supplies and manage vehicle registrations and maintenance schedules.

Requirements & Qualifications

Required:

• Experience: 2+ years in administrative, operations coordination, or executive support roles.
• Technical Literacy: Proficiency in Jobber (or similar CRM), Google Workspace, and Microsoft Office.
• Clean Driving Record: Valid CA Driver’s License and a clean MVR for required site visits and supply runs.

Preferred:

• Bilingual Proficiency: Fluency in English and Spanish (written and verbal) is highly preferred to facilitate communication between management, staff, and clients.
• Service Industry Experience: Previous experience in cleaning, facilities, or field operations.
• Growth Mindset: The ability to handle multiple moving parts with accuracy, discretion, and a proactive attitude.