Escarraga's Luxury Cleaning Account Manager Monterey, CA · Part time Company website

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E Luxury Cleaning's vision is to pioneer new standards of excellence in the service industry, fostering a sense of distinction and trust with our clients and partners by creating seamless experiences that enhance every space, so our clients can feel at ease and focus on what truly matters. We will relentlessly build long-term relationships with our clients by understanding their needs and providing those needs with the highest level of integrity and professionalism in the industry.

Key Responsibilities

• Walkthroughs & Onboarding: Meet with prospective clients to scope out project requirements, understand what they need, and ensure a smooth kickoff.
• Client Relationship Management: Check in regularly with current clients to make sure they are happy with our work and address any feedback early.
• Partner Coordination: Onboard new independent partner companies, get them comfortable using our digital platforms, communicate project details, and ensure they have what they need to succeed.
• Quality Control (QC): Visit job sites to review work in progress, ensure it meets our standards, and take update photos.
• Problem Solving & Off-Hours Support: Handle project hiccups quickly and fairly for both the client and the partner. This includes being available for occasional, time-sensitive troubleshooting on evenings or weekends.

What We Are Looking For

• Strong Interpersonal Skills: You genuinely enjoy working with people and can easily build trust with both corporate clients and independent field crews.
• Experience: 2+ years in account management, customer success, project coordination, or a similar relationship-driven role.
• Comfortable with Tech: You learn software quickly and feel confident teaching external partners how to use our communication and project management tools.
• Flexibility: While most of the work happens during standard business hours, you are willing to step in when evening or weekend project emergencies pop up.
• Reliable Transportation: A valid driver's license and a reliable personal vehicle for daily local travel to site visits and client meetings.
• Physical Ability: Comfortable walking active job sites, navigating uneven terrain, and standing for extended periods during walkthroughs.

Compensation & Benefits

• Competitive Pay: Reliable hourly base rate plus mileage reimbursement for all work-related driving.
• Remote Work Flexibility: Freedom to handle your administrative work and data entry from home when you aren't out in the field.
• Accrued Sick Hours: Earn dedicated sick time to rest and recover when you're under the weather.
• Collaborative Culture: Work alongside a supportive internal team and a top-tier network of external service experts.