EscapeTime Escape Rooms Team Member Annapolis, MD · Part time

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EscapeTime is a fantastic, fast-paced, high-energy way to earn extra money! Working here is an extraordinary experience you won’t find anywhere else! We are looking for exceptional people to represent our high-tech escape rooms.

We are looking for somebody to work with our dynamic team on the weekends and occasionally to help cover busy times.* This position does come with potential for more hours when available and growth into higher positions as the company continues to grow and expand.

Please fill out a complete profile. Please indicate type of transportation you have and days and times you are available to work. Failure to do so WILL result in your application being declined.

What we do: Our customers are locked in uniquely themed rooms. They must work to solve a series of puzzles to “escape” the room, just like they are in a real-life app or television show!

Customer service skills from any job can be applied here & we will train you to be an enthusiastic guide for our escape rooms! Customers always leave happy & smiling and you will too!

Your tasks will include greeting customers, monitoring our escape games, room reset, & helping customers have a great experience.

Basic responsibilities are:

• Setting the stage for customer experience

• Resetting rooms after game ends

• Fixing and reporting broken and lost items

• Picture taking of teams

• Asking for a review online

• Maintaining cleanliness of the facility

• Hosting events (Birthday parties, work parties, team building events, etc.)

We are looking for upbeat team members who are:

• Detailed oriented with good observation skills

• Great communicators in person and over the phone

• Customer service focused

Duties and Responsibilities

• Work Friday, Saturday, and Sunday (may be asked to work other shifts as needed)
• Greet customers upon arrival and departure
• Manage check in process and payments as needed
• Answer incoming calls
• Quickly and accurately reset rooms
• Take group pictures to post on EscapeTime’s social media
• Maintain a clean and welcoming environment
• Other duties as assigned

Knowledge, Skills, and Ability

• Must be able to process cash and credit transactions

• Ability to complete basic mathematical functions

• Must be computer and printer literate

• Have an aptitude to learn new programs

• Must be able to problem solve creatively

• Ability to perform assigned duties and provide exceptional customer service under frequent time pressure in an interruptive environment

• Undertake light cleaning, maintenance, and repair

Required Education & Experience

• High School Graduate or Equivalent

• Customer Service: 2 or more years

Physical Demand

• Ability to sit and stand for a long period of time with basic range of motion (bending, twisting,

reaching etc.)

• Ability to lift 10 to 30 pounds

Please fill out a complete profile.