Ernst & Young Customer service/Help desk Analyst REMOTE Boston, MA · Remote · Part time Company website

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Job Title: Customer Service/Help Desk Analyst

Job Type: Part-time

Location: Boston, MA

Salary Range: $25 to $33 per hour

Job Overview:

As a Customer Service/Help Desk Analyst at Ernst & Young, you will be responsible for providing exceptional customer service and technical support to our clients. You will be the first point of contact for any inquiries, issues, or requests, and will work diligently to resolve them in a timely and efficient manner. This role is perfect for individuals who are passionate about helping others and have a strong technical aptitude.

Responsibilities:

- Respond to customer inquiries via phone, email, or chat in a professional and timely manner

- Troubleshoot technical issues and provide solutions to customers

- Escalate complex issues to the appropriate teams for further assistance

- Maintain accurate records of customer interactions and transactions

- Identify and recommend process improvements to enhance the customer experience

Requirements:

- High school diploma or equivalent

- Previous customer service or help desk experience preferred

- Strong communication and problem-solving skills

- Ability to work independently and as part of a team

- Proficiency in Microsoft Office suite

- Flexibility to work evenings and weekends as needed

*Please note that Ernst & Young is committed to providing equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. We do not inquire about criminal backgrounds during the hiring process.*

If you are passionate about delivering exceptional customer service and have a knack for solving technical issues, we want to hear from you! Join our team at Ernst & Young and make a difference in the lives of our clients. Apply now!