Envoy Studios, INC Account Executive Remote · Full time

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Envoy is a professional services firm specializing in next generation customer experience. Our partner eco-system currently includes Zendesk, Gong, Ultimate.ai, and Ada and we will continually evolve our offering. Our company culture is built on trust and a human-centered approach to everything we do. With a fully remote workforce, our strong employee-first culture is what helps us delight customers, have an engaged team, and accelerate our growth.

About Envoy:

Envoy was born from years of Zendesk experience. While we are a separate team, we maintain close ties with our Zendesk counterparts and our clients benefit from our deep Zendesk expertise and firsthand knowledge of new products and updates.

We believe great teams deserve great tools and we make it happen. By combining expertise with an easy, personalized, and human experience, we set even our most complex clients up for success. We’re here to help clients save time, optimize processes, and evolve their experience to keep them one step ahead of the competition.

Our professional services firm specializes in next generation customer experience. Our partner eco-system currently includes Zendesk, Gong, Ultimate.ai, and Ada and we will continually evolve our offering. 

About the Role: 

This role entails all sales activities from prospecting to closing new logos. As an Account Executive, you will help clients imagine the possibility of customer experiences with Zendesk.

 

Responsibilities:

• Establish and foster relationships with Zendesk Account Executives and work collaboratively to engage new potential clients
• Serve as a trusted advisor to prospects and customers while working to fully understand their business needs and organizational challenges
• Strategically break into new net logos to meet and exceed quarterly targets
• Increase existing customer bookings and grow account revenue
• Manage your business pipeline in Salesforce and develop strategies for long-term sustained growth
• Lead and manage all phases of the sales cycle, from prospecting, leader qualification, project scopes, generate presentations and SOWs, and negotiate contracts as required
• Continual collaboration with internal delivery organization 
• Work with Zendesk Partner Sales team

Requirements:

• Bachelor’s Degree and 2-5 years of professional services sales experience
• Direct or indirect experience with selling SaaS solutions to mid-to-large enterprises from qualification to close
• Proven experience delivering on multi-million dollar quota
• Excellent communication, interpersonal skill, and ability to interface with senior level leaders with ease
• Passionate about customer service and how it can transform businesses
• Strong organizational skills and an ability to multitask without getting frazzled
• Driven, problem solver 
• Experience growing accounts
• Ability to be effective working exclusively in a remote environment

Nice to haves:

• Zendesk or other customer service software product experience