Encounter Wellness Mental Health Services (EWMHS) is an outpatient psychiatric practice specializing in psychiatric evaluations, medication management, and innovative treatments, including Spravato® (esketamine) for treatment-resistant depression. We provide in-person care at our West Chester, Ohio office and telehealth services to patients throughout Ohio, serving adolescents and adults. What sets us apart is our commitment to transformation over transaction. We do not just manage symptoms. We partner with patients to rebuild hope, stability, purpose, and quality of life. As a boutique, provider-led practice, every patient receives personalized, evidence-based psychiatric care, and every team member has the opportunity to make a meaningful impact. Our mission guides everything we do: "Empowering you to empower yourself."

Position Overview

Encounter Wellness Mental Health Services (EWMHS) is seeking an experienced, compassionate, and highly organized Medical Assistant to support our growing outpatient psychiatric practice.

We are hiring a Medical Assistant who can help us more effectively accomplish our mission: Empowering you to empower yourself.

At EWMHS, we help adolescents and adults improve their mental wellness through evidence-based psychiatric care, medication management, Spravato® treatment, and supportive services.

We envision a future where individuals have access to compassionate, innovative, and transformational mental health care that empowers them to rebuild hope, stability, purpose, and quality of life.

The Medical Assistant serves as a vital member of our clinical team by supporting patient care, maintaining efficient clinic operations, enhancing the patient experience, and helping providers deliver exceptional care.

Goals for This Position

·       Deliver exceptional patient-centered care.

·       Support safe and efficient Spravato® treatment operations.

·       Maintain provider productivity and clinic flow.

·       Ensure accurate clinical documentation and compliance.

·       Improve patient satisfaction and engagement.

·       Support patient retention and referral growth.

·       Contribute to the overall success and growth of EWMHS.

Who You'll Work With

·       Part-time hourly position averaging approximately 20 hours per week.

·       Reports directly to Cassandra Hazelrig, DNP, PMHNP-BC, Founder & CEO.

·       Works with psychiatric providers, patients, families, administrative staff, insurance companies, pharmacies, referral partners, and community organizations.

·       Optional after-hours phone coverage available for additional compensation.

Who We Are

·       Private outpatient psychiatric practice located in West Chester, Ohio.

·       Psychiatric evaluations

·       Medication management

·       Spravato® treatment for treatment-resistant depression

·       Supportive therapy

·       Telehealth and in-person psychiatric care

Our Core Values

·       Empowerment

·       Compassion Without Judgment

·       Clinical Excellence

·       Integrity

·       Courageous Growth

·       Cultural Principles: Innovation & Forward Thinking, Equity & Access, Community Impact, Teamwork & Service, Transformation Over Transaction

Duties and Responsibilities

·       Clinical Support: vital signs, medication reconciliation, Spravato preparation and monitoring, injections, specimen collection, blood draws, room preparation, inventory management.

·       Administrative Support: scheduling, insurance verification, AdvancedMD documentation, prior authorizations, refill requests, referrals, EHR management.

·       Patient Education: medication education, treatment plans, resources, follow-up recommendations.

·       Marketing & Patient Engagement: surveys, referral follow-up, post-visit calls, newsletters, outreach events.

·       After-Hours Coverage: patient calls, escalation, Weave and EHR documentation.

·       Team Collaboration: meetings, quality improvement, continuing education.

Ongoing Expectations

·       Maintain accurate timekeeping.

·       Demonstrate AdvancedMD proficiency.

·       Maintain HIPAA compliance.

·       Stay current on protocols.

·       Support clinic flow and provider schedules.

·       Represent EWMHS professionally.

Cultural Expectations

·       Demonstrate compassion and professionalism.

·       Take ownership and follow through.

·       Maintain high standards of accuracy and excellence.

·       Accept feedback and pursue continuous learning.

·       Support teammates and the EWMHS mission.

·       Focus on meaningful patient outcomes.

You Will Know You Are Successful If

·       Patients consistently report positive experiences.

·       Providers remain on schedule.

·       Documentation is accurate and timely.

·       Prior authorizations and requests are handled efficiently.

·       Spravato treatment days operate safely and smoothly.

·       You model the EWMHS Core Values.

Requirements

·       Certified Medical Assistant (CMA) preferred.

·       Minimum two years of healthcare experience preferred.

·       Behavioral health or psychiatric experience preferred.

·       Strong communication, organization, and customer service skills.

·       Knowledge of HIPAA requirements.

·       Experience with AdvancedMD preferred.

Equipment & Skills

·       Reliable transportation.

·       Computer proficiency.

·       Experience with electronic health records.

·       Microsoft Office and Google Workspace.

·       Smartphone for work-related communication.

Physical Requirements

·       Ability to stand for extended periods.

·       Ability to lift up to 25 pounds.

·       Manual dexterity to operate medical equipment and computer systems.

This Position Is Not Right For You If

·       Frequently late or unreliable.

·       Resist feedback or coaching.

·       Uncomfortable working with psychiatric patients.

·       Prefer a low-accountability environment.

This Role Is Perfect For You If

·       Have a passion for helping others.

·       Enjoy behavioral health.

·       Take initiative and ownership.

·       Value teamwork and service.

·       Want to make a meaningful impact.

Compensation & Benefits

·       Hourly rate: $_____ per hour

·       Approximately 20 hours per week

·       Optional $50 weekly after-hours phone coverage stipend

·       32 hours of combined Paid Time Off (PTO) annually for personal time and holidays, accrued each pay period based on a 20-hour work week.

·       Continuing education opportunities

·       Quarterly performance evaluations

·       Professional development opportunities

·       Opportunity for future growth within EWMHS

Application Instructions

If you believe you are the right fit for this opportunity, we encourage you to apply. Qualified candidates will be interviewed as applications are received.

Encounter Wellness Mental Health Services is committed to fostering a diverse, equitable, and inclusive workplace.