Encore Pest Control LLC Customer Service Representative Remote · Full time Company website

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Encore Pest Control — Birmingham, AL At Encore, we're building something different. We're a premium pest control company based in Birmingham, Alabama — founded on the belief that this industry could be done better. Not louder, just better. More intentional. More consistent. More grateful for the people who trust us with their homes and properties. Our tagline is Disciplined Quality, Delivered with Gratitude — and that's not just something we put on a wall. It shapes how we hire, how we train, how we serve customers, and how we treat each other every single day. What we're about: We're a growing company with big goals and a genuine culture. We care about doing the work right the first time, communicating clearly, and showing up with positive energy — even on a Monday. Our five core values aren't decoration. They're the actual framework we use for every decision we make: Joy, Gratitude, Service, Trust, and Drive. If you're the kind of person who takes pride in their work, holds themselves accountable, and genuinely enjoys helping people — you'll feel at home here. What it looks like to work at Encore: We invest in our people. New team members go through a real onboarding experience — not just paperwork and a handshake. You'll understand who we are and where we're going before your first day is over. We have real systems, real training, and real standards. And because we're still growing, the people who join now have the opportunity to grow with us. We do hold a high bar here — but it's not something we impose on people. We look for team members who already hold themselves to one. If you take pride in your work, want to be a meaningful part of building something from the ground up, and care about growing alongside the company — this is the kind of place that rewards that. Our mission: Build a systematically superior pest control operation — and prove that quality and growth aren't mutually exclusive. We're glad you're here. Come be part of what we're building.

Customer Service Representative – Encore Pest Control

Encore Pest Control is looking for a motivated, detail-oriented Customer Service Representative to join our growing team. This is a ground-floor opportunity with a clear path toward an Office Manager role for the right candidate — we're invested in helping you grow with us.

What You'll Be Doing

• Serving as the first point of contact for customers — answering inbound calls, scheduling service appointments, and following up on inquiries with professionalism and care
• Managing and updating customer accounts, service records, and scheduling in our system
• Supporting accounts receivable functions, including invoicing, payment tracking, and follow-up on outstanding balances
• Coordinating with field technicians to ensure smooth daily scheduling and route management
• Handling general office administrative tasks and correspondence

What We're Looking For

• Strong communication skills — friendly, clear, and composed under pressure
• Proficiency in Microsoft Office (Word, Excel, Outlook); experience with scheduling or CRM software is a plus
• Familiarity with FieldRoutes is a bonus, but not required
• Some accounts receivable or bookkeeping experience preferred
• Any prior pest control industry experience is a plus — whether in the field or in an office setting
• Highly organized with good attention to detail
• A self-starter mentality with an interest in taking on more responsibility over time

Why Encore

We're a close-knit team that values reliability and initiative. This role is designed for someone who wants to build a long-term career — candidates who thrive here will have the opportunity to grow into an Office Manager position as they demonstrate their abilities.