Elite Truck Order Fulfillment Specialist Washington, NC · Full time Company website

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Since its inception, Elite Truck has experienced exponential growth in the automotive accessories market—especially within the commercial vehicle sector. Our rapid rise is fueled by relentless innovation, unwavering customer focus, and a drive to be the best in the industry. We've built a reputation for quality, performance, and service that continues to set us apart in a competitive landscape. At Elite Truck, you’ll join a passionate and high-performing team that’s pushing boundaries and redefining what’s possible in e-commerce and logistics. Our teammates aren’t just employees—they’re empowered contributors on a mission to build something extraordinary. We’re working together to craft a market-leading shopping experience, leveraging best-in-class technology, operations, and marketing to accelerate our expansion. Despite our ambitious goals and fast pace, we never lose sight of what matters: our people. We offer the benefits of a large corporation—including competitive health insurance, a 401(k) plan with company matching, paid time off (PTO), and more—while maintaining the agility, energy, and camaraderie of a start-up. Here, you'll find the perfect blend of stability and excitement. If you’re ready to grow your career alongside a company that’s going places—and have a lot of fun while doing it—Elite Truck is the place for you.

Job Title: Order Fulfillment Specialist

Summary/Objective

The Order Fulfillment Specialist is responsible for processing and coordinating customer orders accurately and efficiently. This role serves as a key liaison between customers, sales, operations, and product teams to ensure a smooth order experience, from entry to delivery.

Required Education and Experience

• High school diploma or equivalent required; associate's or bachelor's degree preferred
• 2+ years of experience in order entry, logistics, or administrative support
• Experience with ERP or order management systems
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Additional Eligibility Qualifications

• Strong attention to detail and organizational skills
• Ability to work effectively in a fast-paced environment
• Proficiency in Google Suite and/or Microsoft 365 and order management platforms
• Experience in B2B customer service is preferred
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Essential Functions

• Accurately enter and process customer orders into the company’s CRM/ERP system
• Verify product availability, pricing, and delivery timelines before confirming orders
• Communicate with vendors and internal departments to ensure order accuracy and fulfillment
• Communicate with customers on an as needed basis
• Monitor order status and proactively resolve any issues or delays
• Manage changes, cancellations, and returns in accordance with company policies
• Maintain accurate order records and documentation for auditing and reporting purposes
• Support customer service and sales with administrative and operational tasks
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Competency

• Order Processing and Accuracy
• Communication and Collaboration
• ERP and CRM System Proficiency
• Time Management and Prioritization
• Attention to Detail
• Problem Solving and Issue Resolution
• Customer Service Orientation
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Work Environment

This position operates in a professional office environment. It involves the regular use of computers, phones, and other standard office equipment.

Physical Demands

• Prolonged periods of sitting and computer work
• Occasional lifting of boxes or materials (up to 25 lbs.)
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Travel

No travel required.

AAP/EEO Statement

Elite Truck Boxes, LLC is an Equal Opportunity Employer. We are committed to fostering a diverse and inclusive workplace. Employment decisions are made without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or veteran status.

Other Duties

This job description outlines the primary duties and responsibilities of the position. It is not intended to be all-inclusive. Duties, responsibilities, and activities may change or be assigned at any time with or without notice.