Elite Truck Customer Support Specialist Washington, NC · Full time Company website

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Since its inception, Elite Truck has experienced exponential growth in the automotive accessories market—especially within the commercial vehicle sector. Our rapid rise is fueled by relentless innovation, unwavering customer focus, and a drive to be the best in the industry. We've built a reputation for quality, performance, and service that continues to set us apart in a competitive landscape. At Elite Truck, you’ll join a passionate and high-performing team that’s pushing boundaries and redefining what’s possible in e-commerce and logistics. Our teammates aren’t just employees—they’re empowered contributors on a mission to build something extraordinary. We’re working together to craft a market-leading shopping experience, leveraging best-in-class technology, operations, and marketing to accelerate our expansion. Despite our ambitious goals and fast pace, we never lose sight of what matters: our people. We offer the benefits of a large corporation—including competitive health insurance, a 401(k) plan with company matching, paid time off (PTO), and more—while maintaining the agility, energy, and camaraderie of a start-up. Here, you'll find the perfect blend of stability and excitement. If you’re ready to grow your career alongside a company that’s going places—and have a lot of fun while doing it—Elite Truck is the place for you.

What You’ll Do

Customer Support & Communication:

• Respond promptly to customer inquiries via phone, email, and chat
• Provide accurate product information, order updates, and policy guidance
• Deliver a professional, helpful, and solutions-oriented customer experience
• Build strong relationships with customers, dealers, and vendor partners

Issue Resolution & Order Support:

• Troubleshoot customer concerns and determine root causes of issues
• Resolve product, shipping, and service-related inquiries efficiently
• Process orders, returns, warranties, and customer requests accurately
• Escalate complex or unresolved issues to appropriate internal teams

Ticket Management & Documentation:

• Track and manage customer support tickets to ensure timely resolution
• Maintain detailed and accurate records of customer interactions
• Ensure CRM and support systems are consistently updated

Operational Support:

• Communicate updates related to product availability, shipping timelines, and policies
• Support Sales, Orders, Logistics, and Operations teams with customer-facing tasks
• Contribute to continuous improvement of support processes and workflows

You’ll collaborate cross-functionally with Sales, Product Catalog, Logistics, and Operations teams to ensure a seamless and efficient customer experience.

What We’re Looking For

Required:

• High school diploma or equivalent required; associate’s or bachelor’s degree preferred
• 2+ years of experience in a customer service or support role
• Experience using CRM systems and customer service platforms
• Proven ability to communicate clearly and resolve customer issues effectively

Preferred:

• Experience in e-commerce, manufacturing, or automotive industries
• Familiarity with order processing, returns, and warranty workflows
• Experience supporting dealer or vendor relationships

Key Skills & Competencies

• Strong customer service mindset and professionalism
• Ability to effectively manage and resolve customer concerns while maintaining professionalism and composure
• Excellent verbal and written communication skills
• Problem-solving and critical thinking ability
• Strong attention to detail and organizational skills
• Ability to manage multiple priorities in a fast-paced environment
• Product knowledge and willingness to learn
• Team collaboration and cross-functional communication
• Adaptability, patience, and a positive attitude

Working at Elite Truck

We offer a competitive and evolving compensation and benefits structure designed to support both professional growth and personal well-being. These include:

• High-impact role supporting customer experience and retention
• Opportunity to grow within a rapidly scaling e-commerce company
• Collaborative, team-oriented work environment
• Onsite role based in Washington, NC
• Competitive salary
• Health, dental, and vision benefits
• Paid time off and company holidays
• Parental leave

Growth & Development

We believe that strong individuals build strong teams, and we invest in both. Our approach to development includes:

• Structured onboarding and role-specific training
• Ongoing feedback through 1:1s and performance conversations
• Cross-functional exposure across Sales, Operations, and Product teams
• Opportunities to expand product and industry knowledge
• Access to tools and resources that support continuous learning

Join Us

Ready to deliver exceptional customer experiences and be part of a team that values reliability, teamwork, and continuous improvement?

Join Elite Truck and help us provide a seamless, high-quality experience for every customer interaction—where your work directly impacts satisfaction, retention, and company growth.