Elauwit Connection Inc MSP Account Manager - Multifamily, remote Remote · Full time

As an Account Manager, you will play a crucial role in coordinating and supporting our real estate customers' needs, ensuring seamless communication and satisfaction with our managed WiFi services.

Description

Elauwit Connection is a telecommunications company established in 2019 that specializes in providing technology solutions for commercial real estate and multi-family housing. Our services include custom-designed, reliable, and feature-rich telecommunication systems, supported by our own construction services. With a leadership team boasting four decades of experience in developing and implementing integrated technology solutions nationwide, we are committed to adding value to our clients' properties.


Position Overview:

  • We are seeking a dynamic and motivated Account Manager to join our team.
  • As an Account Manager, you will play a crucial role in coordinating and supporting our real estate customers' needs, ensuring seamless communication and satisfaction with our managed WiFi services.


Responsibilities:

  • Develop and maintain strong relationships with real estate clients to understand their WiFi service requirements.
  • Collaborate with cross-functional teams to ensure the successful implementation and ongoing support of managed WiFi services.
  • Act as the main point of contact for client inquiries, addressing concerns, and providing timely resolutions.
  • Work closely with the sales team to identify opportunities for upselling and expanding services within existing accounts.
  • Provide regular updates and reports to clients on service performance, usage trends, and upcoming features.
  • Monitor client accounts to ensure contract compliance and customer satisfaction.
  • Other duties as necessary to ensure customer satisfaction - being a customer advocate.
  • Some travel required for on-site client meetings, events and property launches.


Qualifications:

  • Bachelor's degree in business, marketing, or a related field.
  • Proven experience in account management, preferably in the telecom or technology industry.
  • Strong communication and interpersonal skills.
  • Ability to work independently and collaboratively in a remote work environment.
  • Familiarity with managed WiFi services is a plus.


Benefits:

  • Competitive salary
  • Flexible remote work options
  • Health and wellness programs
  • Professional development opportunities


Elauwit Connection Inc. is an equal opportunity employer. We encourage candidates from all backgrounds to apply.

Salary

$60,000 - $80,000 per year