Our team provides forward thinking services, transcending tradition and giving families the freedom to create meaningful experiences as they say goodbye to loved ones. Our family of businesses include: Sunset Investment Holdings Inc: Specializing in decedent transfers, errands between branches, and managing service assistants for our family of funeral homes. Einan's at Sunset Funeral Home, Einan's at Hillcrest - Kennewick, and Einan's at Hillcrest - Pasco: Full service funeral home establishments CODA Alternative Cremation and Funeral: An alternative funeral home experience Compassionate Cremation Society: Affordable cremation services

Title

Office Administrator

Department

CODA Alternative Funeral & Cremation

Compassionate Cremation Society

Reports To

Location Manager

FTE

Part time

Position Summary

The position provides administrative support for CODA Alternative Funeral & Cremation and Compassionate Cremation Society front office operations while delivering exceptional service to the families we serve.

Essential Duties

• Serve as one of the primary points of contact for families, visitors, and vendors; Greeting everyone with warmth, patience, and professionalism at all times, while also maintaining confidentiality.
• Answer and route incoming phone calls with professionalism, empathy, and clarity.
• Provide location coverage during breaks, time off, or when additional support is needed.
• Assist with location readiness, maintaining a clean, welcoming environment for families.
• Prepare materials for courier/errand runner pickups and deliveries as needed.
• Process death certificates, affidavits, corrections, burial permits, and authorizations in compliance with Washington State regulations.
• Carefully track vital records and maintain communication with counties/state agencies.
• Release cremated remains, certified copies, and documented personal property following identification and signature protocols.
• Ensure accurate recordkeeping and follow internal procedures to maintain industry and workplace compliance.
• Support daily office functions such as scanning, data entry, copying, filing, mail, and preparing documents.
• Maintain accurate digital records using standard naming conventions and established workflows.
• Assist with case intake in Passare, including entering and verifying case information and supporting documentation in accordance with established workflows.
• Assist with scheduling for families and funeral directors as needed.
• Maintain obituaries on the company website and applicable social media sites.
• Use Microsoft Office Suite for document creation, communication, documentation, and file management.
• Communicate effectively with internal staff through company used platforms.
• Flexibility and adaptability is a key component to each day.
• Collaborate with the Location Manager and other team members for task support, project assistance, and process improvements.

 

Physical Requirements

• Ability to sit for extended periods of time while working at a computer.

• May be required to lift up to 25 pounds for document or supply management.

• Ability to follow all departmental safety practices, protocols, and regulatory standards.

Certifications

• High school diploma or equivalent.

• Must possess and maintain a valid driver’s license.

• Must meet organizational and insurance‑carrier driving record standards.

• Must successfully pass a background check.

• Must be able to obtain and maintain applicable Health Department authorization.

• Must possess a compatible smartphone capable of supporting required applications and communication tools.

• Must be able to read, write, and communicate effectively in English to perform essential job functions.

Work Environment

The work environment for this position is in an office setting; remote work may be permitted as needed with approval. Extended view of computer screens.

Out-of-Town Transfers

Not applicable for this role.