We are looking for a dependable and customer-oriented Call Center Agent to join our team. In this role, you will handle inbound and/or outbound calls, provide information about products and services, address customer concerns, and help ensure a positive customer experience with every interaction.
Key Responsibilities:
- Answer incoming calls and respond to customer inquiries in a timely and professional manner
- Make outbound calls to follow up on customer inquiries, confirm information, or conduct surveys (if applicable)
- Provide accurate information about products, services, policies, and procedures
- Resolve customer complaints, provide appropriate solutions, and follow up to ensure resolution
- Maintain customer records by updating account information
- Meet individual and team performance goals (e.g., call handling time, quality assurance standards)
- Follow communication scripts, guidelines, and company procedures
- Escalate unresolved issues to the appropriate department or supervisor as necessary
Qualifications:
- High school diploma or equivalent
- Previous experience in a call center or customer service role preferred
- Excellent verbal communication and active listening skills
- Strong problem-solving skills and attention to detail
- Comfortable using computers, phone systems, and CRM software
- Ability to stay calm and professional under pressure
- Flexible and adaptable in a fast-paced environment
Work Environment:
- Full-time or part-time shifts, including evenings, weekends, or holidays depending on business needs
- On-site, hybrid, or remote opportunities may be available
- Seated work with extended periods of phone use