We are looking for a proactive and enthusiastic Appointment Setter to join our sales or customer service team. In this role, you will be responsible for contacting potential clients, qualifying leads, and scheduling appointments for sales representatives or specialists. Your goal is to create a smooth, positive first impression that opens the door for successful business relationships.
Key Responsibilities:
- Make outbound calls, emails, or messages to potential customers from provided leads or lists
- Engage prospects in friendly and professional conversations to identify interest and qualify leads
- Schedule appointments, consultations, or follow-up calls for the sales team
- Maintain accurate and up-to-date records of all interactions in the CRM system
- Follow up with prospects who missed or rescheduled appointments
- Meet daily/weekly/monthly appointment setting goals and performance metrics
- Handle basic inquiries and provide initial information about products or services
- Coordinate closely with sales or service teams to ensure smooth handoff of appointments
- Stay informed about company offerings and industry trends
Qualifications:
- High school diploma or equivalent; additional education or training in sales a plus
- Previous experience in telemarketing, appointment setting, customer service, or sales preferred
- Excellent communication and interpersonal skills
- Confident, friendly, and professional phone demeanor
- Strong organizational and time-management abilities
- Familiarity with CRM software and basic computer skills
- Self-motivated and goal-oriented
Work Environment:
- Remote or office-based depending on company structure
- Full-time or part-time
- May include evening or weekend shifts depending on target audience or time zones