Eastcut Sandwich Bar Assistant General Manager Durham, NC · Full time

Eastcut Sandwich Bar is a modern sandwich shop that gathers the greatest hits of East Coast sandwich culture and offers them together on one menu. Our team strives to serve fresh and high-quality food at a great value to our guests and we do so with Smiling Hospitality in a comfortable environment. The Eastcut Way guides all our decisions when building the Eastcut team, and we seek individuals who strongly align with our Values. When it comes to our team, our Team Members are thoughtful, kind, cheerful, and intelligent – they are teammates at their core and they have a passion for serving others.


Direct Report(s): Hourly Manager(s)/Leads, Team Members 

Reports To: General Manager

Job Responsibilities: 

As the Assistant General Manager, you will support the daily operations of Eastcut Sandwich Bar. You will help ensure the operation is meeting its goals in food preparation and service experience. You will report directly to the General Manager and help foster the other in-store leaders, setting them up for success in their individual roles and establishing team cohesion. Culinary experience is a plus, as you will sometimes be needed to take a hands-on approach with the Kitchen and help manage ordering and inventory. You will also work directly with the General Manager to promote new specials & flavor profiles, and meet other high-level management goals in revenue, cost-management, and team culture. This will be a great learning opportunity, as you will be exposed to all aspects of restaurant ownership and management. Below are some of the things that we will expect of you:

  • Uphold and Practice the Eastcut Way by leading by example
  • Foster a fun and compassionate environment for all Team Members
  • Practice Smiling Hospitality and ensure Team Members do the same – provide all guests with a five-star experience
  • Help maintain highest quality standards in food production following Eastcut QA guidelines
  • Maintain highest standards of food safety (share responsibility for maintaining high scores on health department inspections)
  • Maintain cleanliness in all areas of the restaurant 
  • Assist with recruiting, hiring, onboarding, and ensure proper training of all Team Members and Managers
  • Manage employee morale programming and ensure utmost team member satisfaction 
  • Build Team Member schedules with other Managers to appropriately match staffing to the volumes of the business
  • Support the maintaining of appropriate inventory levels, ordering correctly, and managing vendor relationships appropriately
  • Manage guest concerns/complaints using Eastcut guest response guidelines 
  • Log vendor invoices using Eastcut guidelines (both hard copy and digital formats)

Job Requirements: 

  • Hospitality experience required; management experience required
  • Previous Hospitality or Culinary education is a plus
  • Current ServSafe Manager certificate is a plus – we provide training if not certified
  • Ability to learn and willingness to explore all aspects of operation 
  • Eagerness to train and coach other Team Members in all aspects of operation
  • A natural at showcasing Smiling Hospitality and inspiring Team Members to do the same
  • Self-starter, with the ability to challenge yourself, ask questions, work hard, and grow
  • Ability to be regularly present for scheduled shifts
  • Ability to regularly lift 50lbs, bend, squat, and stand for extended periods of time
  • Ability to occasionally work in hot or cold environments for extended periods of time 
  • Must be 18 years or older (NC ABC laws for serving beer and wine)


  • Competitive salary, starting at $55,000 DOE
  • Full-time employees eligible for Qualified Healthcare Reimbursement Program
  • Paid Time Off (for all employees, full-time and part-time)
  • 6 Weeks Paid Parental Leave (for all employees, full time and part-time)
  • Employee Dining Program ($15 per day, whether working that day or not)
  • Ongoing Training in Restaurant Management and Financials 
  • Weekly, Direct Deposit 

We look forward to the opportunity to learn more about you and to tell you more about the Eastcut team and culture!