Earth & Ivy Lakehurst
Shift Lead
Lakehurst, NJ
·
Full time
Company website
The responsibilities of the Shift Lead include greeting customers, answering customers’ questions regarding different strains of cannabis, providing specific health and use benefits to our products, explaining various methods of cannabis consumption, processing customers and sales through our POS system and keeping the manager informed of any complaints and/or operational issues at all times. You will be responsible for assisting the management team with the activities and operations of the store while abiding by all policies, procedures, and operational guidelines.
Description
Job Duties:
- Check customers' ID to verify legal age; demonstrate excellent communication skills and deliver exceptional customer service.
- Guide and direct customers in their cannabis purchasing journey; advise them on cannabis products based on their preferences, needs, and budget.
- Answer customer questions and concerns; ensure that they are well-informed and leave the store satisfied with their purchases.
- Process customers' payments via Treez (Point of Sales System); ensure compliance in all transactions.
- Meet and exceed sales goals; maintain a regular inventory of products and ensure that the sales floor is adequately stocked.
- Assist with opening/closing of store and other tasks as assigned.
- Obtains input and settles disputes
- Ensures customer satisfaction
- Trains new employees on tasks
- Handling customer issues and managing complaints
- Understands and implements policies, procedures and SOP’s
- Assigns tasks to employees based on role and skills as advised by upper management
- Assists with tasks as necessary
Qualifications:
- In-depth knowledge of cannabis products, strains, and consumption methods
- In-depth knowledge of all products carried in-store
- Impeccable customer service skills
- Retail experience preferred
- Minimum 21 years of age
- Must possess a valid driver’s license or state ID
- Must pass any required background checks
- Must possess current state cannabis worker license or permit (if applicable)
Earth & Ivy provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Job Type: Full-time
Salary
$19 - $19.5 per hour