DynamiCare Health, Inc. Admissions Specialist Remote · Full time Company website

Apply for Admissions Specialist

Role Details & Compensation:

• Annual salary range: $48,000-$54,000
• Unlimited PTO policy and a flexible work schedule
• Please note: DynamiCare Health does not currently offer medical benefits. While we plan to make this a benefit soon, it is not available at this time.
• While the majority of your work will be performed during normal business hours, this role may occasionally require availability outside typical business hours.

As an Admission Specialist, you are in charge of the front door to DynamiCare’s evidence-based digital coaching program. People come seeking help to quit or cut down on drugs, alcohol, and tobacco. However, motivation for recovery is competing with triggers and cravings to use addictive substances. In the traditional addiction treatment system, it’s so complicated to get help and it takes so long that many people who seek treatment give up before they can even start.

Your Mission: Maximize the number of referrals (people seeking help) who are admitted to the DynamiCare program (i.e., actually get help).

The Opportunity: DynamiCare offers a highly effective digital coaching program that our members love, with very high user satisfaction scores (look us up in the App/Play Stores). Our program has been shown to increase quit rates by 2-4x in 6 peer-reviewed studies. More healthcare payers are starting to cover our program. Our sales and marketing teams are working on bringing as many people to Enrollment Dept.’s “front door” as possible. Once members are enrolled, we have a highly talented Clinical and Coaching team that delivers services and manages the member experience. The Enrollment Department already has a small team of highly trained Enrollment Specialists, both full-time and part-time. Our program offers financial incentives, so we can use carrots to help encourage members to enroll.

The Challenge: Members’ motivation to address their addictions may be fleeting. They may not respond to texts, phone calls, or emails. They may set up an appointment and then not show up. There can be challenges verifying/billing their insurance. They may have trouble getting the app installed on their phone. They may lose interest in the time it takes to ship them their Welcome Kit. And we serve dozens of different health plans, treatment systems, and research studies, each of which have their own unique data collection requirements and admissions processes, so we need to make sure we are performing these tasks correctly.

The Responsibilities:

• Work as a Member of our existing Admissions Department staff and assist in the growth of the department as our volume of referrals increases.
• Track the admissions funnel. We want to know where/when/why patients drop out of the process and test ideas to improve it. We need to collect different fields of information depending on the project. Data tracking is critical.
• Improve conversion rate metrics. Experiment to see what works and increase the overall conversion rate on a monthly basis. Try different messaging approaches. Streamline the process. Work with our referring providers to get them to modify their referral process. Engage in consistent outreach and follow-through. outreach.
• Coordinate across departments. Work with the marketing team to get more people into the top of the funnel. Work with the coaching team to improve the handoff from admissions to coaching. Work with tech & Ops teams to better automate & integrate workflows.

This role will report to the VP of Clinical Services and work closely with the VP of Product & Operations.

Characteristics

We are looking for a candidate who is:

• Multi-tasker
• Team player
• Detail-oriented
• Process-oriented
• Tech-savvy
• Mission Driven

Qualifications

• Bachelor’s Degree or Higher
• At least 2 years of work experience
• Must have demonstrated tech/quantitative skills and experience
• Experience with CRMs/EHRs
• Experience working in mental/behavioral health is a plus
• Behavioral Health-related license