Personal injury law firm dedicated to prioritizing our clients above all else. With over 14 years of trusted service in Orlando, Florida, our firm has become a beacon of support for those seeking justice in personal injury cases. We specialize in handling cases involving severe, multiple injuries resulting from accidents, ensuring our clients receive comprehensive legal support.

Senior Case Manager (Personal Injury)

Senior Case Manager - Personal Injury

Location: Orlando, Florida

Work Arrangement: Onsite, full-time

Salary Range: $60,000-$75,000 per year, depending on experience, qualifications, and demonstrated performance

About the Firm

We are a small, established personal injury law firm located in the heart of Orlando. Our team provides attentive, client-centered representation to individuals navigating difficult and often life-changing circumstances.

We have created a calm, professional, and collaborative work environment where team members communicate openly, support one another, and remain focused on achieving strong results for our clients. As the firm continues to grow, we are investing in our people, technology, and internal processes to strengthen the quality and efficiency of our legal services.

About the Role

The Senior Case Manager is a key contributor to the firm’s results, client experience, and professional reputation. In this highly autonomous role, you will manage a portfolio of personal injury pre-suit cases from intake through settlement and closing.

You will prepare and negotiate demand packages, coordinate medical treatment and records, maintain client relationships, and ensure cases progress toward timely and favorable outcomes. We are seeking a proactive, detail-oriented professional with excellent judgment, strong negotiation skills, and a client-first mindset.

This position also offers opportunities to help shape firm processes, mentor less-experienced team members, and assume additional leadership responsibilities as the firm grows.

What You’ll Do

Case Management

· Manage the complete lifecycle: Oversee pre-suit personal injury matters from intake through settlement and closing, with minimal supervision.

· Develop case strategies: Create action plans based on liability, damages, available insurance coverage, medical treatment, and client needs.

· Maintain case momentum: Monitor treatment progress, deadlines, insurance communications, and outstanding documentation.

· Identify issues early: Recognize potential case concerns and work proactively with attorneys and team members to address them.

Demand Preparation and Negotiation

· Prepare persuasive demands: Create accurate, well-supported settlement demand packages.

· Analyze damages and coverage: Review medical records, bills, lost-wage documentation, liability evidence, insurance coverage, and other damages.

· Negotiate settlements: Evaluate offers and negotiate directly with insurance adjusters to maximize client recovery.

· Support attorney decisions: Provide clear case summaries, negotiation updates, and recommendations when attorney involvement is required.

Client Service

· Lead client communication: Serve as the primary point of contact for assigned clients.

· Set expectations: Explain treatment, communication, documentation, and the stages of the pre-suit process.

· Provide timely updates: Keep clients informed in a clear and understandable manner.

· Handle difficult conversations: Use empathy, sound judgment, de-escalation, and effective expectation-setting.

Records and Stakeholder Coordination

· Build the case record: Gather, review, and organize medical records, bills, treatment updates, wage-loss documentation, insurance information, and correspondence.

· Coordinate stakeholders: Work with medical providers, experts, insurance representatives, lienholders, and others.

· Resolve delays: Follow up consistently to remove obstacles that prevent cases from progressing.

Calendar and Compliance Management

· Manage deadlines: Maintain accurate appointments, reminders, follow-up tasks, and legal deadlines.

· Follow firm standards: Ensure assigned cases comply with SOPs, checklists, quality requirements, and attorney instructions.

· Maintain audit-ready files: Keep complete, accurate, and organized electronic files in the case management system.

Process Improvement and Team Support

· Improve workflows: Identify gaps and recommend practical solutions that improve quality, efficiency, client service, and outcomes.

· Strengthen firm systems: Contribute to procedures, templates, checklists, and case-management practices.

· Support the team: Demonstrate a collaborative mindset and willingness to assist when needed to keep cases moving and maintain effective office operations.

· Mentor others: Provide guidance to less-experienced staff when appropriate.

What You’ll Bring

Required Experience

· At least a minimum of 5 years of experience managing personal injury pre-suit cases.

· Demonstrated experience independently managing cases from intake through demand, negotiation, settlement, and closing.

· Experience preparing demand packages and negotiating directly with insurance adjusters.

· Working knowledge of medical records, medical billing, insurance coverage, liability analysis, damages, liens, and settlement procedures.

Communication and Negotiation

· Exceptional written and verbal communication skills.

· Strong written advocacy and negotiation abilities.

· Ability to translate complex medical, insurance, and factual information into clear and compelling case narratives.

· Professional and confident communication with clients, attorneys, adjusters, providers, and other stakeholders.

Analysis and Research

· Ability to identify key facts, liability concerns, coverage issues, damages, treatment gaps, and case-development needs.

· Strong attention to detail when reviewing medical records, bills, correspondence, and supporting evidence.

· Sound judgment when evaluating settlement offers and determining next steps.

Client Care

· Empathetic, professional, responsive, and client-focused.

· Skilled in managing client expectations and handling sensitive or emotionally difficult conversations.

· Committed to keeping clients informed throughout the case process.

Ownership and Organization

· Self-starter who can work independently while remaining connected to the broader team.

· Ability to manage a full and dynamic caseload while maintaining accuracy and responsiveness.

· Meticulous file, calendar, task, and deadline-management skills.

· High level of integrity, discretion, accountability, and professional judgment.

Technology

· Proficiency with personal injury case management software such as Filevine, Needles, Litify, or a comparable platform.

· Proficiency with Microsoft 365 or Google Workspace.

· Comfort working with electronic medical records, digital documentation, online portals, and paperless file systems.

Preferred Qualifications

· Bilingual English and Spanish.

· Experience assisting with the development of workflows, procedures, templates, or staff training.

· Experience mentoring or providing guidance to junior case managers or legal support staff.

Primary Accountabilities

· Case progression: Maintain consistent case movement in accordance with firm timelines, quality expectations, and established caseload requirements.

· Data accuracy: Enter and update material case information promptly and accurately in the case management system.

· Process compliance: Follow firm procedures, checklists, documentation standards, and attorney instructions.

· Client experience: Maintain professional, responsive, and compassionate communication throughout the client relationship.

· Results: Prepare high-quality demands, conduct effective negotiations, and support timely case resolutions that advance the client’s interests.

Key Performance Indicators

Performance may be evaluated using factors such as:

· Number of demand packages completed each month.

· Average number of days from intake or completion of treatment to demand.

· Settlement volume and average recovery, adjusted for case type and complexity.

· Offer-to-demand ratio.

· Counteroffer and negotiation-cycle time.

· Case-file completeness, organization, and documentation quality.

· Task completion and calendar-compliance rates.

· Timeliness of client communications and follow-ups.

· Client satisfaction and post-resolution feedback.

· Compliance with firm procedures and quality standards.

Performance metrics will be considered in context and will account for case complexity, available coverage, liability issues, medical treatment, and other factors outside the case manager’s direct control.

Work Environment

This is an onsite position in a small, calm, and collaborative Orlando office. We value professionalism, teamwork, personal accountability, shared success, and recognition of high performance.

The firm is growing and investing in its team. A successful Senior Case Manager may have opportunities to influence firm procedures, mentor other employees, participate in operational improvements, and assume expanded leadership responsibilities.

Employment Requirements

· Authorization to work in the United States.

· Ability to work onsite in the Orlando office.

· Ability to maintain a full-time schedule, with occasional flexibility when required by client or case demands.

· Ability to maintain the confidentiality of client, medical, financial, and firm information.

Compensation and Benefits

· Annual salary of $60,000-$75,000, depending on experience, qualifications, and demonstrated performance.

· Incentive and performance bonuses provided.

· Paid time off.

· Opportunities for professional growth and expanded leadership responsibilities.

· Supportive and collaborative office environment.

How to Apply

Please submit your current resume and a brief cover letter that includes a brief description of a challenging personal injury negotiation you led, the approach you used, and the outcome you achieved.

Applicants should be prepared to discuss their experience managing personal injury pre-suit cases, preparing settlement demands, communicating with clients, and negotiating with insurance adjusters.

Equal Opportunity Employment

We are an equal opportunity employer and consider all qualified applicants without regard to race, color, religion, sex, pregnancy, gender, gender identity or expression, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable law.

Reasonable accommodations are available to qualified applicants and employees upon request.