Downstream Marketplace Order Support Specialist Remote · Full time Company website

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1. Order Change Requests Management

• Review, process, and update order change requests submitted by customers or internal teams.
• Coordinate with relevant departments to ensure accurate and timely updates to orders.

2. Order Status Updates

• Monitor and update the status of all active orders in the system, ensuring accurate information is available to customers and team members.
• Communicate any delays, changes, or status updates to customers proactively.

3. Timely Communication with Suppliers

• Maintain ongoing communication with suppliers to track order progress and confirm order details.
• Resolve any issues or discrepancies with suppliers to prevent order delays or inaccuracies.

4. Order Admin Approval Monitoring

• Oversee the order approval process, ensuring all required approvals are obtained promptly.
• Follow up on pending approvals and escalate any issues that could delay order processing.