Dove & Shield Client Services Representative Atlanta, GA · Full time Company website

Apply for Client Services Representative

Dove & Shield is a modern, faith-driven law firm based in metro Atlanta, focused on real estate closings, estate planning, probate, and business law. We combine a tech-forward, client-centered approach with a mission to make legal services accessible, efficient, and impactful. Our team is committed to excellence, integrity, and community, and we’re looking for purpose-driven professionals who value growth, organization, and delivering high-quality service in a fast-paced, collaborative environment.

The Opportunity This is not a typical receptionist role. At Dove & Shield, our clients are at the center of everything we do. When someone walks through our doors they should feel welcomed, cared for, and confident they are in the right place. You are the architect of that experience. You are the first voice they hear on the phone and the first face they see when they arrive. As our Client Services Representative you set the tone for the entire client experience, and as we grow, this role grows with you.

What You'll Do

• Answer all incoming calls promptly and professionally
• Screen and route calls appropriately
• Collect intake information from prospective clients and accurately log it in our case management system
• Schedule consultations and appointments
• Greet clients warmly and by name when they arrive
• Offer refreshments and ensure clients feel comfortable while they wait
• Prepare the conference room before every client meeting
• Create and organize physical client folders
• Send initial client communications including welcome emails and document request lists
• Track pending consultations and follow up on no-shows
• Support attorney with client experience initiatives including review collection and client appreciation coordination
• Support the team with general administrative tasks as needed

What We're Looking For

• Warm, professional, and polished communication style in person and on the phone
• Natural hospitality: you genuinely enjoy making people feel welcome
• Highly organized with strong attention to detail
• Reliable and punctual: we need someone who shows up and shows out every single day
• Discreet and trustworthy: you will handle sensitive and confidential client information
• Quick learner who takes initiative and doesn't wait to be told what to do twice
• Positive attitude and team-first mentality
• Comfortable in a fast-paced environment
• Prior administrative, receptionist, customer service, or hospitality experience preferred but not required; we will train the right person

This Is NOT the Role For You If:

• You need a lot of hand-holding to stay on task
• You're not a warm and engaging communicator
• You treat confidential information casually
• You're just looking for something temporary
• You can't commit to being in office Monday-Friday 9AM-5PM

Compensation & Benefits

• $16-18/hour based on experience
• Full-time, 40 hours/week
• Paid lunch break (12:30PM-1:30PM daily)
• Health spending card
• PTO + Paid holidays

Schedule

• Staff hours: 9:00AM-5:00PM
• Firm hours: 9:30AM-5:00PM
• Monday-Friday
• In-office: Sandy Springs, Atlanta GA

To Apply Submit your resume and a brief paragraph or cover letter telling us why you'd be a great fit for Dove & Shield. Applications without the paragraph will not be considered.