Dominion Health Family Wellness Center Medical Assistant Charlotte, NC · Full time Company website

Apply for Medical Assistant

We are excited to introduce Dominion Health Family Wellness Center (DHFWC), a pioneering healthcare clinic dedicated to redefining primary care. Our fundamental mission is crystal clear: to emerge as the premier destination for families seeking comprehensive support for their mental, emotional, and physical well-being. Established in 2024, Dominion Health Family Wellness Center is propelled by an unwavering commitment to deliver inclusive and accessible healthcare services to all families within the community, including those who are underinsured.

Essential Functions

Clinical Support:

• Assist physicians with patient examinations, treatments, and procedures.
• Prepare examination rooms, sterilize medical instruments, and ensure proper inventory management of supplies.
• Maintain cleanliness and organization of exam rooms and equipment.
• Obtain and record patient vital signs, medical histories, and other pertinent information accurately in electronic health records (EHR).
• Perform basic medical procedures under the direction of the physician, including venipuncture, EKGs, and specimen collection.
• Provide patient education on medication instructions, follow-up care, and wellness strategies as directed by physician.

Front Desk Duties:

• Manage patient appointments, scheduling procedures, and follow-up visits using electronic health records (EHR) scheduling software.
• Verify patient insurance coverage, obtain pre-authorizations, and process insurance claims accurately.
• Greet patients warmly upon arrival, ensuring a positive and welcoming experience at both locations.
• Answer phone calls promptly, address patient inquiries, and relay messages to physicians as needed.
• Handle patient registration, including demographic data entry and updating patient records in electronic health records (EHR).

Administrative Tasks:

• Maintain organized patient files and electronic health records (EHR), ensuring data accuracy and confidentiality.
• Assist with administrative duties such as billing, coding, and record-keeping to support practice operations.
• Collaborate with office staff and physicians to optimize patient flow and ensure efficient clinic operations.
• Participate in staff meetings, training sessions, and quality improvement initiatives to enhance patient care delivery.
• Adhere to all relevant policies, procedures, and regulatory requirements to uphold patient safety and compliance standards.
• Other duties as assigned.

Knowledge, Skills, and Abilities

• Ability to have compassion, empathy, and dedication to patient well-being.
• Excellent verbal and written communication skills, with strong interpersonal, organizational, and documentation abilities to effectively interact with various departments and individuals.
• Proficiency in using office productivity software and electronic health record systems.
• Ability to solve problems timely and ensure prompt resolution.
• Ability to work effectively and efficiently in a growing and changing environment, and skilled at multi-tasking.

Education and Experience

• High school diploma or equivalent required; completion of a medical assistant program preferred.
• Certified or registered medical assistant (CMA/RMA) designation preferred.
• Minimum of 5 years of clinical experience in family medicine or pediatrics required.
• At least 1 year of IV hydration experience required.
• Minimum of 5 years of medical receptionist experience preferred
• Proficiency in eClinicalWorks (ECW) software preferred.
• Current Basic Life Support (BLS) certification preferred.
• Advanced Cardiovascular Life Support (ACLS) certification preferred.

Physical and Mental Requirements:

Physical Demands:

• While performing the duties of this job, the employee is regularly required to sit, talk, or listen.
• The employee is frequently required to stand, walk; use hands to finger, handle or feel; and reach with hands and arms to assist patients and/or clinic staff.
• Occasionally assists with moving wheelchair bound patients, clinical equipment, and office supplies up to 35 pounds.

Mental Demands:

• Ability to problem solve.
• Ability to work under pressure or in stressful situations.
• Ability to make quick decisions.
• Ability to multi-task
• Ability to use discretion and sensitivity.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. In addition to those essential functions identified above, individuals in this position are also responsible for performing other duties or tasks that may be assigned.