Doggie Salon & Spa Dog Grooming Salon Manager; Sr. Groomer San Luis Obispo, CA · Full time

Experienced Dog Grooming Salon Manager; Sr. Groomer - Help us build an incredible work culture

Description

Are you passionate about dogs and have prior grooming experience? We have an exciting opportunity for you to showcase your skills and lead a team of talented groomers as a Dog Grooming Salon Manager. We are seeking an upbeat and motivated individual who can bring their expertise and enthusiasm to our salon. As the manager, you will be responsible for overseeing day-to-day operations, providing exceptional customer service, and ensuring a safe and comfortable environment for our furry friends. In addition to a base pay, we offer a competitive compensation package that includes incentives and a profit share plan.

 

Key Responsibilities:

  1. Salon Operations Management:
  • Lead the way in maintaining the smooth functioning of our dog grooming salon.
  • Uphold the highest standards of health, safety, and grooming excellence.
  • Organize grooming schedules, appointments, and maintain detailed client records.
  • Collaborate closely with our groomers to streamline workflow and ensure timely services.
  • Keep our inventory well-stocked with grooming supplies, equipment, and quality retail products.
  1. Staff Supervision and Training:
  • Bring your prior grooming experience to recruit, train, and inspire a team of groomers, receptionists, and support staff.
  • Provide ongoing guidance, coaching, and constructive feedback to nurture their growth.
  • Conduct engaging staff meetings and training sessions to enhance their skills and knowledge.
  • Foster a positive and energetic work environment that promotes teamwork, motivation, and professionalism.
  1. Customer Service:
  • Embrace the opportunity to interact with our clients, understand their grooming preferences, and address any concerns.
  • Deliver exceptional customer service that goes above and beyond their expectations.
  • Handle client inquiries, manage appointment scheduling, and ensure prompt and satisfactory responses to customer feedback.
  • Cultivate strong client relationships to foster loyalty and satisfaction.
  1. Financial Management:
  • Take charge of preparing and managing the salon's budget, including accurate revenue forecasting and expense control.
  • Keep a close eye on financial reports, sales data, and key performance indicators to drive business success.
  • Implement effective strategies to boost revenue, such as upselling additional services and retail products.
  • Maintain meticulous financial records and oversee efficient cash management procedures.
  1. Marketing and Business Development:
  • Get creative and put your marketing skills to work by developing and implementing strategies to attract new clients and retain existing ones.
  • Craft enticing promotional campaigns, manage our social media presence, and actively participate in community events.
  • Collaborate with local businesses, veterinarians, and pet-related organizations to establish beneficial partnerships.
  • Stay ahead of industry trends, attend trade shows, and seek out exciting opportunities for business growth.

Qualifications:

  • Prior grooming experience and a deep passion for dog care services are essential for this role.
  • Proven managerial experience, preferably in a salon or retail environment.
  • Possess excellent knowledge of various dog breeds, grooming techniques, and industry best practices.
  • Exceptional organizational and multitasking skills, with an unwavering attention to detail.
  • Outstanding interpersonal and communication abilities to effectively lead and motivate a team.
  • Proficient computer skills for managing appointments, records, and financial data.
  • Flexibility to work weekends or extended hours as needed, driven by your love for our furry friends.
  • Your enthusiasm, upbeat attitude, and commitment to providing exceptional customer service.

 

We will craft a competitive compensation package for the right person that includes a base pay plus incentives, and as a valued member of our team, you will also be eligible to participate in our profit share plan. This is an opportunity to join a dynamic team, make a difference in the lives of pets and their owners, and be rewarded for your hard work and dedication.