Dlivrd Delivery Success Coordinator I (CA) Carlsbad, CA · Full time

The Delivery Success Coordinator (DSC) is responsible for operational support of delivery driver partners in cities across the United States to ensure world-class service is provided to our clients and driver partners.

Description

Responsibilities:

  • Coordinates and tracks the processing and movement of driver partners while providing just-in-time troubleshooting where necessary
  • Continual, tactical communication with external customers (Drivers, Clients) and internal customers (Logistics, Success & Engagement)
  • Ensure a high level of driver partner retention and satisfaction by providing best-in-class support
  • Resolve post-delivery issues by acting as platform intermediary between Dlivrd HQ and drivers
  • In partnership with Logistics team, manage cancellations, reassignments, and driver
  • reimbursements where applicable
  • Assign deliveries to a team of delivery partners using in-house software


Requirements:

  • Prior dispatch or logistics experience is a plus, but not required
  • Ability to work weekdays Monday-Friday 10a-6p, Training will be 8:30a-4:30p for the first 3-4 weeks
  • “Dlivr” World-class customer service: Handle client, restaurant and driver partner concerns with a positive attitude
  • Solutions Oriented: Problem solve and troubleshoot in real-time as complications arise
  • Technologically Proficient: We work with a variety of applications that include a homegrown logistics software, Google Suite, and Slack among others 


Salary

$50,000 - $55,000 per year