Dlivrd Delivery Logistics Coordinator I (PA) Horsham, PA · Full time

The Delivery Logistics Coordinator (DLC) is responsible for the oversight of delivery assignments to driver partners in cities across the United States ensuring client orders are placed with corresponding drivers so they can be delivered on time while enabling a compelling earning proposition.

Description

Responsibilities

  • Continual, tactical communication with external customers (Drivers, Clients) and internal customers (Operations, Success & Engagement)
  • Work within various time constraints to meet critical business needs
  • Assign deliveries to a team of delivery partners using in-house software
  • Use data-driven decision making to achieve daily operational excellence
  • Develop processes and systems to achieve metrics, often requiring scrappy solutions to temporarily overcome technical limitations. The ability to scale will be critical to all processes.
  • Handle concerns with a positive attitude


Requirements

  • Prior dispatch or logistics experience is a plus, but not required
  • Ability to work weekdays Monday - Friday 8a - 4p, 9a-5p or 10a-6p with infrequent Saturday availability
  • “Dlivr” World-class customer service: Collaborate with the Operations team to handle client, restaurant and driver partner concerns with a positive attitude
  • Solutions Oriented: Problem solve and troubleshoot in real-time as complications arise
  • Technologically Proficient: We work with a variety of applications that include a homegrown logistics software, Google Suite, and Slack among others 


Salary

$45,000 - $50,000 per year