Digital Services Network, LLC Implementation Specialist Tulsa, OK · Full time

Apply for Implementation Specialist

We are seeking a skilled Software Implementation Specialist to join our team. In this role, you will be responsible for configuring and implementing our E-Service modules for clients, providing support and troubleshooting, training end-users, conducting routine software testing, and maintaining project documentation. You will collaborate with Project Management, Sales, and Accounting teams to ensure successful implementation and customer satisfaction.

Day-to-Day Responsibilities:

• Configuring E-Services modules to meet client preferences, completing both back-end and front-end configuration of software.

• Diagnosing and resolving E-Services software application issues, documenting solutions, and ensuring customer satisfaction.

• Training Practice or Office Managers in specialty medical and dental offices on E-Services products.

• Conducting routine maintenance checks of software to ensure proper functionality, following up on reported bugs and issues.

• Maintaining project status by tracking it in an internal project management software and ensuring project timelines are met.

• Creating and maintaining documentation to track processes, procedures, troubleshooting, and training.

Required Skills:

• Attention to detail and analytical thinking skills to configure software modules according to client preferences.

• Proficiency in computer skills to conduct routine software testing and troubleshooting.

• Excellent verbal and written communication skills to effectively train end-users and document project details.

• Strong time management and problem-solving skills to manage multiple tasks and prioritize responsibilities.

• Ability to work collaboratively in a team environment and maintain customer satisfaction.

• Familiarity with medical/dental office workflow and E-Services is a plus.

If you are passionate about software implementation, have strong communication and problem-solving skills, and thrive in a team environment, we encourage you to apply for this exciting opportunity as a Software Implementation Specialist.