Software Implementation Specialist
We are seeking a skilled Software Implementation Specialist to join our team. In this role, you will be responsible for configuring and implementing our E-Service modules for clients, providing support and troubleshooting, training end-users, conducting routine software testing, and maintaining project documentation. You will collaborate with Project Management, Sales, and Accounting teams to ensure successful implementation and customer satisfaction.
• Configuring E-Services modules to meet client preferences, completing both back-end and front-end configuration of software.
• Diagnosing and resolving E-Services software application issues, documenting solutions, and ensuring customer satisfaction.
• Training Practice or Office Managers in specialty medical and dental offices on E-Services products.
• Conducting routine maintenance checks of software to ensure proper functionality, following up on reported bugs and issues.
• Maintaining project status by tracking it in an internal project management software and ensuring project timelines are met.
• Creating and maintaining documentation to track processes, procedures, troubleshooting, and training.
• Attention to detail and analytical thinking skills to configure software modules according to client preferences.
• Proficiency in computer skills to conduct routine software testing and troubleshooting.
• Excellent verbal and written communication skills to effectively train end-users and document project details.
• Strong time management and problem-solving skills to manage multiple tasks and prioritize responsibilities.
• Ability to work collaboratively in a team environment and maintain customer satisfaction.
• Familiarity with medical/dental office workflow and E-Services is a plus.
If you are passionate about software implementation, have strong communication and problem-solving skills, and thrive in a team environment, we encourage you to apply for this exciting opportunity as a Software Implementation Specialist.
$42,000 - $45,000 per year