DermaSensor, Inc
Commercial Operations & Analytics Associate/Manager
Remote
·
Full time
Company website
The Commercial Operations & Data Analytics Associate/Manager will play a key role in supporting the commercial team by overseeing and optimizing sales operations, sales and marketing analyses, and business insights. This position requires a detail-oriented professional with experience in healthcare services and solutions, strong analytical skills, and proficiency in using HubSpot to track, manage and support accelerated sales growth and customer retention processes. This role offers a unique opportunity to contribute to the growth and success of a cutting-edge company at the intersection of AI and healthcare. If you are driven by data and enjoy optimizing operations to drive business success, we encourage you to apply and become a key player in our mission to improve skin cancer detection.
Description
Sales Operations & Cross-functional Support:
· Oversee and optimize revenue-generating sales and retention processes by ensuring seamless integration between the sales team, marketing, and operational customer support.
· Manage and maintain the data integrity of HubSpot, ensuring accurate tracking of sales opportunities, customer interactions, case resolution and pipeline management.
· Provide real-time analytics and insights to support sales forecasting, lead tracking, and deal progression.
· Develop and maintain key performance indicators (KPIs) and dashboard reporting to assess the effectiveness of sales efforts, account management and marketing campaigns.
· Identify inefficiencies in commercial operations and suggest process improvements.
· Continuously evaluate sales tools and technologies to enhance operational efficiency and automation capabilities.
· Develop and implement streamlined workflows for the commercial team, ensuring smooth coordination across functions.
Sales & Marketing Data Analyses:
· Analyze performance data from digital marketing channels (e.g., email, social media, paid search, display, SEO) to assess the effectiveness of campaigns.
· Create dashboards, visualizations, and reports to communicate campaign KPIs, trends, and insights to stakeholders.
· Track and report on marketing funnel metrics including reach, engagement, conversion, and retention.
· Identify and recommend areas for improvement or investment based on historical performance and predictive analytics.
· Maintain data accuracy and integrity across platforms such as Google Analytics, CRM systems, ad platforms (Google Ads, Meta, LinkedIn), and marketing automation tools.
· Present findings to marketing leadership in a clear and compelling way to influence future strategies.
· Assist in the identification of key customer segments/targets and work with commercial leadership to develop land-expand-grow strategies to accelerate market penetration.
EXPERIENCE & SKILLS:
Required Experience:
- Minimum of 3-5 years of experience in commercial operations or sales operations, in healthcare, medical device, or subscription-based healthcare technology company.
- Bachelor’s degree in Business Administration, Healthcare Management, Data Analytics, Marketing or a related field. Advanced certifications or training in commercial operations or sales management is a plus.
- Proven experience with CRM and sales/marketing automation systems, specifically HubSpot and AI-driven solutions, to manage and track sales pipelines, campaign sequences and customer targets.
- Familiarity with business intelligence tools (e.g., Tableau, Power BI) and data visualization.
- Strong understanding of healthcare services and solutions, with the ability to analyze and understand the needs of various healthcare stakeholders.
- Previous experience in a startup or growth-stage company, demonstrating the ability to handle dynamic and evolving operational needs
- Demonstrated ability to work cross-functionally with sales, marketing, operational customer support and leadership teams to drive business outcomes.
Skills:
- Analytical Skills: Ability to analyze complex data, generate insights, and present findings to senior leadership in a clear, actionable manner.
- CRM Expertise: Proficiency in HubSpot CRM, including configuration, reporting, campaign sequences and pipeline management. Potential future migration to Salesforce.com.
- Project Management: Strong project management skills with the ability to handle multiple initiatives simultaneously and meet deadlines.
- Communication: Excellent verbal and written communication skills, with the ability to present data and insights to both technical and non-technical audiences.
- Problem-Solving: Strong problem-solving abilities and a strategic mindset to support operational efficiencies.
- Collaboration: Ability to work in a collaborative, fast-paced environment, often requiring flexibility and adaptation to changing business priorities.
- Sales Acumen: Understanding of sales processes and customer relationship management within the healthcare space.