DedCool Key Account Manager, Retail Remote · Full time Company website

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DedCool is a genderless fragrance house on a mission to build a new olfactive system. We are redefining what functional fragrance means, extending scent beyond the bottle into laundry detergent, car fresheners, lip balm, and beyond. Our products are clean, sustainable, and designed for everyone. We don’t believe in gender rules, we believe in personal expression, and we’re building a brand and a world that reflects that. Our retail partnerships are where the DedCool world meets the customer in real life. From our largest, most strategic doors to the specialty accounts that define the brand’s edge, how we show up on shelf shapes how the brand is understood. We are looking for someone who can carry that responsibility with both commercial rigor and genuine love of the category.

Reports to: VP of Sales  |  Full-Time | Remote/Hybrid

About the Role

This is a dual-mandate role, and the priority is clear. First, you are the day-to-day partner and right hand to the VP of Sales on our flagship accounts, working across data analysis, asset coordination, forecasting, and relationship cultivation to keep these businesses running flawlessly. Second, you independently own the full P&L for our specialty retail accounts, driving sell-in, sell-through, marketing, and brand presence with autonomy and accountability.

The ideal candidate is equal parts doer and strategic thinker, someone who can support a complex account with precision, run a business of their own, build trust with retail partners, and thrive in the white space between “big account” and “everything else.” Experience in prestige beauty or fragrance, with a genuine love of the category, is strongly preferred.

Responsibilities

Strategic Account Support: Sephora, Mecca & SNK

• Act as the operational and analytical right hand to the VP of Sales on our largest accounts, supporting forecasting, promotional planning, asset coordination, and retailer deliverables
• Own sell-through tracking and performance reporting across assigned strategic accounts, ensuring data is accurate, timely, and packaged with clear insight and recommendations
• Coordinate cross-functional inputs across marketing, creative, supply chain, and education to support on-time delivery of all account commitments
• Assist in building and maintaining 360° account decks, GTM presentations, and market meeting materials for strategic account reviews
• Cultivate working-level relationships with buyer assistants, merchant coordinators, and marketing contacts at flagship retail partners, building a presence that earns trust and access over time
• Flag risks and gaps proactively, including inventory shortfalls, missed deadlines, and asset delays, and drive resolution with urgency
• Support strategic account GTM planning with coordination, materials prep, and internal follow-ups to keep the plan on track and moving
• Assist planning teams in monitoring sell-in and sell-out performance across strategic accounts, surfacing anomalies and tracking to forecast, and escalating inventory risks to the VP of Sales with supporting data and context

Specialty Account Leadership

• Serve as the primary point of contact and owner for assigned specialty retail accounts, with full P&L accountability, relationship management, and day-to-day operations
• Build and execute joint business plans with specialty partners, driving revenue growth, expanding door count or SKU distribution, and improving shelf placement and brand visibility
• Negotiate commercial terms including pricing, promotions, trade investment, and assortment, balancing brand standards with account-specific needs
• Proactively identify risks and opportunities within your account portfolio, developing solutions and escalating with context and a recommended path forward
• Maintain a deep understanding of each specialty partner’s business model, customer base, and competitive set, using those insights to build tailored strategies
• Own GTM execution for specialty accounts, including sell-in planning, launch readiness, in-store activation, and post-launch performance tracking
• Partner with internal planning teams to build and manage inventory plans for specialty accounts, flagging risks and advocating for stock allocation
• Manage retailer compliance requirements, chargebacks, and operational processes for specialty accounts

Retail Marketing & Omnichannel Execution

• Support the development of retail asset toolkits for launches and ongoing programs, ensuring all assets (copy, imagery, PDP content, and guidelines) are complete, on-brand, and delivered on time for both specialty and strategic accounts
• Own coordination and deployment of sampling programs across your specialty account portfolio, and assist with strategic account sampling logistics as needed
• Track all retail marketing deliverables and deadlines across your accounts, keeping cross-functional partners accountable and surfacing blockers early
• Contribute to influencer and in-store event programming, including briefing, seeding coordination, and post-execution reporting

Forecasting, Reporting & Analytics

• Own weekly and monthly sell-through reporting for your specialty accounts, delivering accurate, timely data with narrative insight
• Contribute to performance reporting on strategic accounts, consolidating data, identifying trends, and surfacing actionable observations
• Conduct post-launch and campaign performance reviews for specialty accounts, translating findings into clear recommendations
• Support budget tracking for retail marketing programs across both specialty and strategic accounts

Who You Are

• 4 to 6 years of experience in wholesale sales, key account management, or trade marketing within prestige beauty, fragrance, or adjacent consumer categories
• Direct experience managing specialty retail accounts end-to-end, with exposure to Sephora, Mecca, or SNK, either as an account owner or in a supporting capacity, strongly preferred
• Genuinely familiar with the fragrance category, including olfactive storytelling, the fragrance consumer journey, and prestige retail dynamics
• Experience at an indie or founder-led brand is a strong plus
• A proven driver of P&L performance, revenue growth, and market share across a retail account portfolio
• Commercially sharp and detail-oriented, comfortable owning forecasts, interpreting sell-through data, and translating numbers into decisions
• Operationally rigorous, with inventory management, chargebacks, retailer portals, and EDI systems holding no intimidation for you
• An excellent written and verbal communicator who can write a tight brief, present to buyers, and keep cross-functional teams aligned
• Advanced in Excel and PowerPoint, and comfortable with Google Suite and retailer analytics platforms
• A self-starter with a strong ownership mentality and the maturity to operate both independently on specialty and in a supporting role on larger accounts without ego
• Experience with Sephora vendor portals, NielsenIQ, or Circana is a plus

DedCool is an equal-opportunity employer committed to providing a workplace free from harassment and discrimination. We recruit, hire, train, and promote qualified people of all backgrounds without regard to any protected status.