About the Role
We're looking for a relationship-focused, business-minded Account Manager to serve as the primary partner for a portfolio of dealership retail stores after launch. In this role, you'll help dealerships grow merchandise sales, optimize inventory, improve profitability, and continuously evolve their retail experience. You'll combine account management, retail merchandising, inventory planning, and business consulting to ensure every dealership in your portfolio succeeds.
This is an ideal opportunity for someone who enjoys building long-term customer relationships, analyzing retail performance, solving problems proactively, and helping businesses grow.
About Dealer Merchandising
Dealer Merchandising partners with automotive dealerships to transform underutilized showroom space into profitable retail environments. We design, merchandise, launch, and manage dealership retail stores that create meaningful customer experiences while generating incremental revenue.
We're building a company of self-starting individuals who take ownership, solve problems independently, and move quickly. Our success is measured by one thing: helping dealerships make more money. If you're excited about building long-term customer partnerships while driving measurable business results, we'd love to meet you.
What You'll Do
- Serve as the primary point of contact for a portfolio of dealership partners following the sales process
- Lead dealership onboarding, kickoff meetings, and transition new stores into ongoing account management
- Build trusted relationships with General Managers, Parts Managers, Marketing teams, and dealership leadership
- Conduct regular business reviews to discuss sales performance, merchandising strategy, and future growth opportunities
- Analyze sales, inventory, profitability, and product performance to develop recommendations that increase revenue and improve inventory turns
- Monitor inventory levels and proactively recommend replenishment before key products sell out
- Identify slow-moving inventory and implement assortment changes to improve performance
- Recommend new products, seasonal collections, and merchandising updates based on sales data, customer demand, and dealership demographics
- Manage ongoing merchandise ordering, including quantities, timing, vendor coordination, and seasonal launches
- Partner with vendors to ensure products arrive on time and inventory remains healthy throughout the year
- Present business insights and action plans that improve merchandise revenue and profitability
- Identify opportunities to expand Dealer Merchandising into additional rooftops within existing dealer groups
- Partner closely with Sales to support dealership expansion opportunities and introduce new Dealer Merchandising services
- Deliver an exceptional customer experience that results in long-term partnerships, renewals, and referrals
What You Bring
- 3+ years of experience in account management, customer success, retail merchandising, inventory planning, buying, category management, or dealership operations
- Strong analytical skills with the ability to interpret sales, inventory, and profitability data
- Experience managing merchandise assortments and inventory planning
- Exceptional relationship-building skills with the ability to influence customers and earn trusted advisor status
- Highly organized with excellent project management and follow-through
- Comfortable managing multiple dealership accounts and competing priorities simultaneously
- Excellent written and verbal communication skills
- Willingness to travel regularly to dealership locations
Bonus Points For
- Experience working in automotive dealerships or the automotive aftermarket
- Retail merchandising or category management experience
- Multi-location retail operations
- Customer Success or strategic account management experience
- Experience presenting business performance and recommendations to executive stakeholders
What Success Looks Like
- Your dealership portfolio consistently grows revenue and profitability year over year
- Inventory remains healthy, with strong in-stock positions and minimal overstocks
- Product assortments continuously evolve based on customer demand and sales performance
- Dealership leaders view you as a trusted business advisor rather than a vendor
- Existing dealer groups continue expanding into additional rooftops with Dealer Merchandising
- Customers consistently renew, grow their partnerships, and refer Dealer Merchandising to others
Compensation & Benefits
- Salary: $60,000–$100,000 per year
- This role is commission-based and eligible for additional earnings based on hitting milestones.
- Annual performance bonus opportunity
- Fully remote position with regular dealership travel
- 3 weeks paid vacation and 2 weeks paid sick time annually, granted January 1 and prorated for mid-year hires
- Annual performance reviews
- 401(k) account with company match
- Medical, dental, and vision coverage available from day one
Dealer Merchandising is an equal opportunity employer. We welcome applicants from all backgrounds and experiences.