Deaf Action Center Scheduling Coordinator Dallas, TX · Full time

Apply for Scheduling Coordinator

Location: Dallas, Texas

Employment Status: Full Time

FLSA Classification: Hourly / Nonexempt

Salary Range: $41,000 to $44,000 annually ($19.71 to $21.15 per hour)

Reports To: Director of Interpreting

JOB SUMMARY

The Scheduling Coordinator handles the initial scheduling of sign language interpreter requests and supports customers and Deaf consumers throughout the scheduling process, working with the Coverage and Support Coordinator and contract interpreters to move each request to a confirmed assignment. Interpreting is performed by contract interpreters.

ESSENTIAL JOB DUTIES

Receive and review interpreter requests; enter complete information, create or update customer records, prepare requested quotes, and establish bookings in the scheduling platform.

Send, receive, verify, and update service agreements; upload executed agreements and maintain related billing records.

Support customers and Deaf consumers through cancellations, assignment changes, preference updates, and concern resolution.

Verify interpreter assignment for upcoming appointments and refer consumers to Access for educational and advocacy support.

Coordinate emergency and complex bookings, including multiple day assignments requiring supplemental information.

Coordinate booking updates and required documentation with the Coverage and Support Coordinator.

OTHER JOB DUTIES

Communicate directly in American Sign Language with coworkers, interpreters, and Deaf and Hard of Hearing consumers, in person and by videophone.

Maintain accurate scheduling records and prepare requested reports on request volume, fill status, and service type.

Follow professional standards, organizational policies, and confidentiality requirements; complete other related duties as assigned.

JOB SPECIFICATIONS

American Sign Language proficiency and an understanding of Deaf culture and community norms.

Clear, professional communication in writing, by video, by telephone, and in person, with strong customer service and conflict resolution.

Ability to manage concurrent requests in a fast paced environment and exercise sound judgment within established procedures.

Proficiency with scheduling software and standard office applications.

Successful completion of a background check.

REQUIRED EXPERIENCE AND EDUCATION

High school diploma or equivalent.

One year of scheduling experience.

Expressive and receptive American Sign Language proficiency sufficient for direct communication with coworkers, interpreters, and consumers.

DESIRED EXPERIENCE AND EDUCATION

Preferred: associate or bachelor's degree; two or more years of scheduling or coordination experience in interpreting, healthcare, education, or social services; experience with interpreter scheduling software or Salesforce; and experience working within the Deaf community.

WORK SCHEDULE

Remote, with one required in office day per week in Dallas plus mandatory in person meetings and training as scheduled. Regular schedule: Monday through Friday (8:00am to 4:30pm)

COMPENSATION AND BENEFITS

$41,000 to $44,000 annually, equal to $19.71 to $21.15 per hour, with placement reflecting scheduling experience and American Sign Language proficiency. Eligible employees may receive [health, dental, and vision insurance; paid time off and holidays; retirement benefits; professional development].

ABOUT US

Deaf Action Center is a 501(c)(3) nonprofit organization serving Deaf and Hard of Hearing communities in North Texas for 50 years. Our work stands on three pillars, Advocacy, Communication, and Empowerment, and includes interpreting and communication access, advocacy, housing assistance, and senior services.

ABOUT THE AREA

North Texas is home to a large and active Deaf community, supported by a deep network of interpreters, advocacy organizations, and Deaf serving programs. The Dallas Fort Worth area offers no state income tax, a cost of living below many comparable metropolitan areas, and year round arts, dining, sports, and recreation.

OUR WORKPLACE CULTURE

Deaf Action Center is led by members of the communities we serve, and many of our staff are Deaf or Hard of Hearing. American Sign Language is used throughout the workplace, and we value clear communication, follow through, respect for Deaf culture, and colleagues who step in wherever support is needed.

HOW TO APPLY

Submit a cover letter and current résumé to Gusto. Applications will be accepted until the position is filled. Please refer to Schedule Job Description here when applying: https://bit.ly/DACtxScheduleCoordinator-2026

EQUAL EMPLOYMENT OPPORTUNITY

Deaf Action Center is an equal opportunity employer. Employment decisions are based on qualifications, experience, organizational needs, and applicable law. Deaf, DeafBlind, and Hard of Hearing applicants are encouraged to apply. Reasonable accommodations are available during the application and interview process by contacting [email protected]