Cyber Skyline, Inc Product Support Engineer Remote · Full time Company website

Cyber Skyline is looking for a product support engineer to provide technical support and solutions for customers. You will work closely with customers to resolve technical problems and work closely with internal teams to develop solutions that improve customer experience and reduce the frequency of support inquiries.

Description

This position is a contingent full time position with an expected start date in August, 2024 and is contingent upon contract award. 


Must hold or be eligible to hold Public Trust clearance


Transitioning veterans and careers transitioners are encouraged to apply. 


Salary: Starting at $80,000/yr, negotiable based on capabilities


You will:

  • Provide technical support to customers
  • Develop solutions to avoid recurring user support requests
  • Design and implement solutions to improve user experience and accessibility
  • Execute and oversee the technical delivery for customer projects


Core technologies we use:

  • Node.js
  • MongoDB
  • React.js


Who you are:

  • Have strong programming skills, preferably with JavaScript (Node.js)
  • Have strong communication skills and work well within a team environment
  • Enjoy taking full-cycle ownership from product/feature conception to production release
  • An independent thinker than can synthesize information to develop an intuitive approach to solve complex problems
  • Want to get things done right rather than duct taping solutions together



Nice to haves:

  • A frequent participant in hackathons or cybersecurity competitions / CTFs
  • Familiarity with:
  • React.js
  • MongoDB
  • Redis


What you’ll get:

  • Work from your home with a home office stipend
  • Health insurance, vision insurance, and dental insurance
  • Quarterly company wellness stipend
  • 401k match after 6 months of employment
  • Reimbursement for half of your Internet bill
  • The experience of being involved in all aspects of growing a software product
  • Professional development in scaling large, distributed systems
  • The opportunity to develop a product that will help the careers of other individuals
  • Learn new technology trends while creating CTF challenges
  • Annual DEFCON trip with the rest of the engineering team


Our hiring process:

  1. Introductory Call - Initial conversation with the hiring manager to talk about the company, role, and expectations. No skills questions.
  2. Capabilities Interview - Work together with the hiring manager and walk through your approach in solving a practical problem. Notes from this interview are shared with the team for evaluation. 
  3. Team Interview - Meet the people you would be working with in this role, work through a technical challenge with them, and ask them questions about working at Cyber Skyline. 


How to boost your odds to get an interview:

  • Keep your resume professional and free of any spelling / grammatical mistakes
  • Answer “I read the job description” when responding to the question, “In one sentence - what makes you uniquely qualified for this role?”
  • Use the past experience on your resume to highlight the outcomes and impact you achieved through your work


Salary

$80,000 - $80,000 per year