Cyber Risk Analysis Group NOC Analyst III Travelers Rest, SC · Full time

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About CRAG

CRAG exists because we want to make our clients' work easier and more secure. We're also the largest Managed Security Services Provider (MSSP) in South Carolina. If you're passionate about technology, love solving problems, and are eager to join a dynamic and supportive team, then we'd love to hear from you! Apply now to become a part of the CRAG team.  Let's make technology work for everyone, together!

Summary:

The NOC Analyst III is a critical role responsible for monitoring, managing, and maintaining clients’ network and IT infrastructure to ensure optimal performance and availability. As a senior member of the Network Operations Center (NOC) team, this role provides higher-tier support, incident management, and contributes to continuous improvement initiatives within the NOC.

Responsibilities:

• Monitor and manage network and system performance, ensuring adherence to SLAs and performance metrics.
• Handle incident management, communication (written and verbal), and troubleshooting with limited supervision.
• Be part of a NOC team, covering advanced issues and providing guidance to junior analysts.
• Collaborate with other techs to ensure documentation is accurate and up-to-date.
• Utilize monitoring tools to track the availability and performance of critical applications, systems, and networks.
• Execute daily system and network log reviews, incident management, and reporting activities.

·      Provide timely customer interaction and support via call, e-mail, and portal request

• Work on projects aimed at network optimization, process improvement, and implementation of new technologies.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or related field preferred.
• Experience working in a process-oriented workflow environment.
• Solid understanding of network protocols (WAN, LAN, VPN), TCP/IP addressing, and network monitoring tools.
• Solid understanding of Microsoft 365 infrastructure and Windows endpoints. 
• Proven customer experience and practiced communication skills, both orally and written.
• Familiarity with PSA tools such as HaloPSA.
• Relevant certifications are a plus.

Experience:

Minimum of 3-5 years of experience in a NOC or similar environment, with increasing responsibilities over time.