CYBER Express Wash Shift Leader (Full Time) Anchorage, AK · Full time Company website

Apply for Shift Leader (Full Time)

At CYBER, we're always looking for individuals who share our ambition, care for community, and commitment to excellence. Join us as we bring the car wash industry into the 21st century!

Job Title: Shift Leader

Location: 3300 Denali St, Anchorage, AK 99503

Position Type: Full-Time / Part-Time (Specify availability)

Job Description:

Seeking a responsible, motivated, and customer-focused individual to join our team as a Shift Leader at our car wash. As Shift Leader, you will oversee daily operations, supervise a team of attendants, and ensure the highest level of customer satisfaction. This role involves managing staff, ensuring quality control, handling customer service issues, and maintaining a clean and safe work environment. A strong leader with excellent communication and problem-solving skills will thrive in this position.

Responsibilities:

• Supervise and lead a team of customer service attendants, providing direction and support
• Ensure the car wash operates smoothly during your shift, including overseeing car wash equipment, staffing, and customer flow
• Handle customer complaints and issues, resolving them promptly and professionally
• Monitor staff performance and provide feedback, training, and coaching as needed
• Maintain cleanliness and organization of the car wash facility, both inside and outside
• Assist with opening and closing duties, including cash handling and ensuring security procedures are followed
• Train new team members and assist with scheduling and staffing needs
• Ensure that the car wash adheres to all safety and operational procedures
• Promote membership programs, upsell services, and encourage customer loyalty
• Perform other duties as needed to ensure the overall success of the shift and business operations

Qualifications:

• High school diploma or equivalent (preferred)
• Previous experience in customer service or leadership roles, preferably in the car wash, retail, or hospitality industry
• Strong leadership skills with the ability to motivate and guide a team
• Excellent communication and problem-solving skills
• Ability to handle customer complaints and resolve conflicts in a calm and professional manner
• Comfortable working outdoors in various weather conditions
• Basic math skills and experience with cash handling
• Ability to multitask and work in a fast-paced environment
• Reliable, punctual, and a strong team player
• Must be able to stand for extended periods and perform light physical tasks (e.g., cleaning, lifting)

Benefits (if applicable):

• Competitive hourly wage
• Shift premium for leadership roles
• Employee discounts on car wash services
• Opportunities for career growth and advancement
• Flexible scheduling
• Training and development provided

CYBER Express is an equal opportunity employer welcoming individuals of different backgrounds, experiences, abilities, and perspectives. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin, age, disability, military/veteran status, marital status, genetic information or any other factor protected by law. We are committed to the full inclusion of all qualified individuals and comply with applicable federal and state disability laws.  

CYBER Express operates in partnership with Chugach Alaska Native Corporation, as such, preference shall be given to eligible and qualified applicants who are Chugach shareholders, descendants, shareholder spouses and shareholders of other Alaska Native Corporations to the full extent allowed by law. Chugach makes every effort to identify, hire, train, and promote shareholders. Chugach's shareholder hiring preference is not contrary to Chugach's Equal Employment Opportunity Policy, and does not diminish Company policies regarding discrimination or equal opportunity. The shareholder hiring preference is based on shareholder status and not any protected category covered by the Equal Employment Opportunity Policy. As an Alaska Native Corporation, Chugach supports the advancement and betterment of Alaska Natives through increased employment opportunities.