Custom Print Graphics is conveniently located in Niles, IL, just minutes outside of Chicago. Here at Custom Print Graphics, we take pride in giving you competitive contract screen printing prices, superior printing quality, and top-notch customer service. We only use the industry’s finest screen printing presses and embroidery machinery. With our on-site graphic design team and customer service department, we make the ordering process move seamlessly from start to finish. We are committed to providing you the highest quality embellishments on your garments and visually stunning large-format graphics that will make your company stand out from the rest.

Position Summary

The Office & Payroll Administrator keeps CPG's day-to-day operations running smoothly — handling payroll, accounts payable and receivable, customer communications, and front-office administration. It's a detail-heavy, customer-facing role that touches nearly every part of the business. General ledger, month-end close, and financial reporting are retained by the Finance & Operations Manager.

Office, Customer Service & Accounts

•   Oversee daily office operations and keep the workspace organized and stocked

•   Order office and breakroom supplies and manage office-related vendors

•   Coordinate facilities needs and manage incoming and outgoing mail and shipments

•   Maintain organized physical and digital filing systems, and provide administrative support to ownership and staff

•   Monitor shared company inboxes, triaging and routing messages to the right person or department

•   Respond to routine customer inquiries by phone and email, including order-status and shipping questions

•   Serve as a welcoming first point of contact for customers, vendors, and visitors

•   Enter vendor invoices into QuickBooks Online and process vendor payments by check and ACH

•   Verify invoices against supporting documentation and obtain approvals; maintain vendor records and W-9s

•   Apply incoming customer payments (check and ACH) to open invoices, and resolve discrepancies or past-due items

•   Perform other duties as needed to support daily operations

Payroll & HR

•   Process full-cycle payroll through Gusto, ensuring accuracy and on-time delivery each pay period

•   Review and reconcile timesheets, hours, overtime, and PTO before each run

•   Set up new hires and process terminations, including final pay per Illinois requirements

•   Maintain payroll records, deductions, garnishments, direct deposit, and 401(k) contributions (Guideline)

•   Answer employee payroll and PTO questions, and support tax compliance, workers' comp audits, and year-end W-2s

•   Coordinate new-hire onboarding: paperwork, workspace setup, and system access

•   Collect and maintain employment documentation (I-9, W-4) and confidential personnel files

•   Track PTO and attendance, and help keep HR policies current

Qualifications

Required

•   2+ years in office administration, payroll, or AP/AR support

•   Hands-on payroll processing experience (Gusto, ADP, or similar)

•   AP/AR experience: entering bills, processing payments, and applying customer payments

•   Experience with QuickBooks Online

•   Strong customer service and communication skills, with a professional phone and email manner

•   Excellent organization, attention to detail, and discretion with confidential information

Preferred

•   Familiarity with multi-state payroll and Illinois wage/labor requirements

•   Experience in a manufacturing, print, or small-business environment

•   Comfort learning new software and systems

Compensation & Benefits

•   Salary: $50,000 – $55,000 per year

•   Paid time off (PTO) and sick time

•   401(k) retirement plan

•   Flexible schedule